Kulvinder Bains

Experience

• 

  Siemens Information Systems Inc.

  Sept 1987 - Aug 1991

  Accounting Clerk -Payroll Specialist

  Processed payroll on a bi-weekly basis using ADP system. Processed Sales commissions. Prepared all month end payroll-closing entries, reconciled payroll related accounts. Processed Canadian payroll. Provided general clerical support for the accounting department.

• 

  Siemens Information Systems Inc.

  Oct 1991 - Oct 1999

  Provided direct support for the VP and four Directors in Manufacturing and Sales Administration groups. Responsibilities included preparing presentations, organization charts, letters, memos and spreadsheets using MS PowerPoint, Excel, and Word; organizing travel arrangements; publishing minutes and action items. Responsible for logging in all telecom invoices for the company. Created Top 10 usage report. Ordered cellular equipment, calling cards. Canceled telecom services upon employee’s termination. Responsible for Plant Clearance inspections, including in process visual and mechanical inspections of PCB assemblies, frames, other assemblies, and complete systems. Assisted QA manager with handling customer complaints including developing summary analysis, assigning action items and tracking them to completion. Implemented and maintained work instructions and procedures for the department. Worked in Repair Center: Data entry of logging in PCBs. Prepared inventory reports on a weekly basis assuring inventory was not out of balance. Generated S.P.C. reports using JUMP program. Also generated Director’s reports on a monthly basis, which reported the status of the dept. Worked closely with the FE Stock room to ensure proper tracking of test equipment.

  • Senior Executive Secretary

    Nov 1995 - Oct 1999

  • Telecom Clerk

    Jul 1995 - Nov 1995

  • Plant Clearance Inspector

    Nov 1994 - Jun 1995

  • Administrative Assistant

    Oct 1991 - Oct 1994
• 

  Cisco

  Dec 2001 - Dec 2002

  Administrative Assistant

  Supported four managers and their staff in IT group

• 

  Juniper Networks

  Jan 2002 - Sept 2024

  Responsible for managing post-sales service programs for designated strategic global service partners. Maintain strong customer focus to ensure all managed partners are delivering world-class customer services, in collaboration with top tier cloud customers.Comprehensively understand the partners’ global support structure and service delivery plan, and can document and present this partner support structure to internal key stakeholders.Coordinate initial onboarding and on-going training and certification for the services programs.Develop and maintain a services business plan and playbook for each strategic partner relationship, with a commitment to quarterly updates and business reviews to monitor progress.Conduct on-site quarterly business reviews with each partner to ensure they are hitting key performance indicators and maintaining program compliance.Manage customer complaints regarding partner-delivered support, training, or professional services, allowing the partner to address the customers’ concerns and tracking follow-up to ensure resolution and continuous improvement.Be an advocate for your partners’ support, training and consulting needs within the company. Show less Manage all Engineering and Field Change orders (ECO/FCO) for the Customer Service organization; management of global inventory ensuring current revision products are stocked in Global Third Party Logistics (3PL) warehouses and distribution centers. Work closely with internal Quality Engineering, Technical Support, and customer facing Account Management teams to ensure customer satisfaction in timely manner.Management of (Customer Service Representatives) CSR team to process RMAs; follow up with 3PLs and w/couriers related to transportation and freight forwarding activities, vendors / partners.Work closely with internal Quality Engineering and Technical Support teams to ensure projects are completed in a timely manner and with minimum financial impact to the company. Repair inventory management – prepare and track monthly repair forecast w/multiple Repair partners in the US, EMEA and APAC. Provide requirements of inventory for ECOs and FCOs on monthly forecast and review the requirements on weekly basis to ensure the repair partners are meeting the requirements as needed. Implemented FCO RMA module in SAP, worked with IT on enhancements and bug fixes.Effective leader by providing mentoring, coaching, and training to foster teamwork, high performance, collaboration and success at the individual level. Show less

  • Global Partner Services Manager

    Sept 2019 - Sept 2024

  • Customer Support Delivery Program Manager

    Jan 2012 - Sept 2019

  • Customer Support Delivery Inventory Control Specialist

    Jan 2002 - Dec 2011