Ashlee Matley

Experience

• 

  Borders

  Apr 2009 - Apr 2010

  Customer Service Coordinator and Barista
• 

  Nothing Bundt Cakes

  Apr 2010 - Oct 2014

  • Manager

    Oct 2012 - Oct 2014

  • Assistant Manager

    Apr 2010 - Oct 2012
• 

  Celebrity Cafe and Bakery

  Oct 2014 - Jun 2015

  General Manager
• 

  Nothing Bundt Cakes

  Jun 2015 - Jul 2018

  Manager

  Executed a strategic daily marketing campaign through involvement at local events, cold calling and development of in-store client relationships.Responsible for training future franchise owners and managers in all aspects of the bakery.Increased revenue by at least 20% year over year through effective marketing and high customer loyalty.Maintained perfect health inspect reportsLed a team to receive consistent Mystery Shopper review scores of 95-100%Appointed as lead in organizing, staff and coordinating product sales, as well as overseeing large events.Hired, trained and developed staff.Optimized scheduling to maintain profitable labor expenditure rates.Accountable for financial and quality assurance systems such as payroll, supply inventory, accounts payable, invoicing, donation management and customer satisfaction.Developed operating procedures for other employees to follow when opening and closing the bakeryRecruited new employees, conducted interviews, completed all new hire on-boarding and termination.Developed clear exceptions for employees which led to fewer terminations.Wrote up injury reports and created corrective action plans to reduce future risks.Ensured that the entire staff was certified by The National Restaurant Association as "Food Handlers" for health and safety compliance.Responsible for community outreach programs and events including setting up and maintaining display booths, ordering supplies, staffing and obtaining health permits. Show less

• 

  Tesla

  Jul 2018 - Jun 2019

  Customer Service Assistant
• 

  AutoNation

  Aug 2019 - Feb 2023

  Estimator
• 

  Catapult Healthcare Solutions

  Mar 2023 - Jun 2023

  National Recruiter
• 

  Liberty Mutual Insurance

  Jul 2023 - now

  Inside Automotive Damage Appraiser