Abdelazeem Omer ,

Experience

• 

  Kenana Sugar Company

  Apr 2005 - Apr 2006

  KENANA SUGER
• 

  KHARTOUM CLEANING PROJECT

  May 2006 - Jul 2006

  KHARTOUM CLEANING PROJECT

  service engineer

• 

  Dal motors

  Nov 2006 - Dec 2008

  Service advisor
• 

  DAL GROUP-DAL MOTORS

  Mar 2008 - Mar 2010

   Senior service advisor
• 

  DAL MOTORS CO

  Nov 2010 - Aug 2012

  FIELD & FLEET CUSTOMER SUPPORT ENGINEER

  1. Ensure that agreed target, budget are achieved and exceeded Sales of customer contract support agreements 2. Ensure total customers after sales satisfaction3. Front line sales support4. Forecasting and planning5. Maximize cash flow the company.6. Technical representative of our company and our represented brands in the field / sales force.7. The safeguarding of service expertise in external relations in order to win customer loyalty to our company and brands.8. Exchange of current information regarding both product and market.9. To be the technical link for all customers outside of our workshop in order to ensure there is a service connection for customers even in remote regions.10. To develop and gain new customers from potential service customers.11. Mediator between workshop and customer for all matters such as warranty, service actions, offers, orders, job execution, complaints and other requests Show less

• 

  DAL GROUP- DAL MOTORS

  Feb 2012 - Mar 2013

   Parts and service and sales representative

  1. Define parts and service sales opportunities in Sudan in order to realize the annual budget.2. Conduct outdoor parts and service sales.3. Prepare quotations for customers, follow up on sales, process orders and organize parts delivery and payments.4. Support credit control by tracking and collecting customer receivablesAcquire customer information and establish a customer database. 5. Establish a visit plan and schedule ongoing, systematic visits with customers.6. Conduct regular visits to customers’ job site / field to inspect machines and leverage parts and service sales opportunities by offering reliable solutions to customers’ requirements.7. Promote promotional products and campaigns.8. Feed the Sales, Parts and Service department.9. Complete a technical report on machines inspected in the field Deliver parts when necessary.10. Update KPIs and DMS system related to visits etc.11. Undertake additional related responsibilities as required Show less

• 

  E.A. Juffali & Brothers

  Mar 2013 - Mar 2014

  Fleet Owner Represtantive

  Service Sales:a) Achieving the quarterly target service sales.b) Penetrate our products to the market.c) Creating service agreements /contracts at the same time activating of the already existing ones.d) Recognize the best locations for the operation of the mobile w/shops and so guarantee an economic and efficient utility with the minimum cost operations for them, simultaneously creating optimum conditions to meet or exceed our customer's expectations.e) Assisting more realistic and achievable field service sales future forecasting2- Product Support:a) Collecting technical service data or different parts & components frequency of failures and possible causes.b) Impress customers on our products presence and differentiation from the competitors. 3- Customer Support:a) Improving loyalty and customer satisfaction.b) Identifying customer’s needs, complaints & expectations and consequently utilizing of the said information to recognize the service sales opportunities. Show less

• 

  Rosenbauer KSA

  Apr 2014 - Sept 2015

  Field Service Supervisor
• 

  Rosenbauer Group

  Dec 2015 - Feb 2019

  Workshop Manager
• 

  E.A. Juffali & Brothers

  Feb 2019 - now

  Regional After sales Service Manager for Mercedes -Benz and FUSO Commercial vehicle -KSA