Andy Hough

Experience

• 

  Iveco Uk Ltd

  Jun 1989 - Jul 1999

  Control of £6m operating budget. £77m parts turnover.Stock management of 48,000 Iveco and 22,000 Seddon Atkinson Sku’s.Stock values £13.5m and £8m respectively.£35k responsibility per annum for 13 acre site facilities management.Formulation, introduction and management of 24 hour, four-shift operation, incorporating four Shift Managers, eighty-six Warehousemen.Management of annual stock take. 1998 positive variance of £26k (0.2%)Maintain 95% first time pick availability across both product ranges.Introduction and establishment of staff performance measurement. Revision and management of UK Dealerships Stock Order deliveries. Improvement from a five-day turnaround, to a three day supply cycle. Internal auditor of ISO 9002 Quality Systems. Show less

  • Warehouse & Operations Manager

    Mar 1994 - Jul 1999

  • Marketing Analyst

    Jun 1989 - Mar 1994
• 

  Hoover Ltd

  Aug 1999 - Oct 2001

  Distribution & Production Manager

  Headhunted for the role in wholesalers of white and brown goods to network and major retail customers Argos, Comet, Currys.Control of £3.2m operating budget. Control of £17.6m parts turn over.Management of £6m inventory.Management of Warehouse, Quality Assurance, Stock Control and distribution.Management of Material Retail Planning team , responsible for planning, procuring and expediting stocks from manufacturing and suppliers. Six direct reports and a total of 108 personnel.Revised field based stocks to achieve service levels increase from 56% to 85% regarding first time fix on customer’s appliances. Total stock value £1.2m.Annual stock take on 75,000 sku’s. Negative variance of £82k (1.46%)Best practices reduced cost of operations by £98k.- reduction of six staff (£80k) - reduced packaging material costs ( £10k)- improved haulier contract (£8k) - identification of core business itemsIntroduction of KPIs for picking & packing rates; performance measurement. Show less

• 

  Stanley Tools

  Oct 2001 - Jan 2004

  Operations Manager

  Headhunted for Senior Management role for Wholesalers of DIY goods to major retail wcustomers B&Q; Homebase; Tesco; Focus; Makro; Argos.Control of $7m operating budget. $80m turnover. $6m domestic gross sales per monthManagement of the 75000ft² Distribution Centre. £10.5m inventory.Management of two direct reports, 60 warehouse personnel and three administrators. Control of 12,500 sku’s, held in 14,000 locations. Reduction of picking error rate from 4% to 0.8% within six month period.Identification of best practice reduced headcount by 7 people within six-month period. Introduction of documented procedures to BS EN ISO 9001 standard. Show less

• 

  Hagemayer – Newey & Ayre Ltd.

  Feb 2004 - Aug 2007

  Operations Manager

  Wholesalers of £15m electrical goods to industrial and commercial branch networkManagement of 30 Inventory and QA staff, to maintain an above 98% stock accuracyManagement of 83 operatives and two direct reports on Day shift.Responsible for Picking and Despatch of circa 1000 daily orders in 24hr shift system.Responsible for the management, planning and execution of the migration of £15m B2B and supplier stock as the business moved away from centralised distribution.

• 

  Renault Trucks UK

  Sept 2007 - Jul 2013

  Aftersales Business Manager and Key Account Manager

  Management and production of Dealer service quality and KPI reports and data.Provide mentoring skills to improve Dealership performance and productivity across both blue and white collar staff.Area management of corrective and preventative actions following customer complaintsSupervision of addressing product quality, warranty issues and network performance.Responsible for prospecting parts penetration within fleet customers.Negotiation for and assessment of annual parts rebates.Management and authority of goodwill contributions to customers. Show less

• 

  Renault Truck Commercials

  Jul 2013 - Oct 2017

  Regional Aftermarket Manager

  Reporting into the Aftermarket Managing Director, responsibilities included hands on management of depots, including workshops, parts departments and administration; analysis of operational results and standards; continuous process improvement; addressing customer complaints and problem solving.Responsible for the planned assistance and structured support in the management of 10 wholly owned depots.Management of depot standards, financial and operational reviews, the setting and measurement of efficiencies and productivity and meeting customer requirements.Creation and implementation of a procedures and work instructions Quality Manual to ISO standard.The role requires effective management of depot staff and processes to achieve ;• parts sales target of £18m and an overall margin of 26%.• workshop labour sales of £12m • an operating profit of £1.25m Show less

• 

  Allports Group

  Nov 2017 - May 2019

  Business Development Manager
• 

  Renault Trucks UK

  May 2019 - Apr 2024

  • Aftermarket Project Manager

    Nov 2022 - Apr 2024

  • Warranty & Contract Claims Manager UK & Ireland

    May 2019 - Nov 2022
• 

  House of The Houghs

  Mar 2024 - now

  Retired

  I can confirm that I am now retired. Thank you to all my colleagues and friends both past and, until recently, present. I have thoroughly enjoyed your company and will miss you all.