Austine Shimenga.

Experience

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  Smart Applications International Ltd

  Sept 2011 - Sept 2021

  1) Manage and support assigned projects from business requirements definition through deployment, defining tasks and schedules, implementation, deployment, adoption, and operational support.2) Maintain relationships with stakeholders, providing day-to-day contact on project status and issue resolution for raised issues.3) Conduct systems testing to verify performance and customers’ needs are met by the implemented system functionalities.4) Co-ordinate and complete pre-go live UATs with various users (internal, customers and vendors). 5) Project manage systems integrations to vendor systems ensuring integrations projects are achieved and integration configurations are updated and maintained to support operations. Managed integrations to insurance systems including E-Oxygen, INSIS, Simple Health, HAIS, Premier, Medicare, Ceva, Actisure as well as telemedicine providers like SasaDoctor, Livia Dawa, MyDawa and Tibu health.6) Develop project management documentation including requirements documents, project plans, architecture documents, sequence, and process diagrams for software integration projects.7) Work with customers and vendors to ensure accurate schedules and handle meeting requests made by varying stakeholders in the organizations8) Perform follow-ups on pending action items with internal teams, customers, and vendors.9) Business reporting on various operations and projects. Show less 1) Led and oversaw customer operations, strategy alignment and execution, customer success and engagement.2) Project managed new customer onboarding ensuring successful customer implementation and transition to operations3) Managed the systems, processes, and people required to support business operations and deliver to the forecast revenue, expense budgets and customer SLAs.4) Set and ensured regular touchpoints with our customers and worked with various departmental teams to ensure exceptional customer experience. 5) Organised and carried out awareness and marketing of our solutions to new as well potential customer increase Smart brand awareness in the country. 6) Participated strategy formulation, annual planning, and quarterly reviews to ensure alignment and measure and track achievement of set objectives. 7) Ensured customer issues are resolved and responded to efficiently and timely. Show less Transferred to Rwanda as a 2-person team that led establishment of Rwanda business operations.1) Led the initial establishment of Smart business operations in Rwanda ensuring all business setups to support operations are implemented.2) Worked with senior managers at the HQ to ensure execution of the strategy developed at group level for Rwanda Market. 3) Completed initial setup and configuration of technical infrastructure to manage and support operations. This included network infrastructure, databases systems, IT equipment and business applications.4) Lead initiatives to understand, profile and segment markets for targeted marketing engagement5) Recruitment and training local staff to handle expanded operations and customer portfolio. 6) Installed and maintained efficient operations of our solution in over 300 hospitals and our customers in Rwanda. 7) Engaged customers to learn about their requirements and provided actionable priorities from customers to our development team and ensured achievement. 8) Lead collaboration across internal teams (development, customer relationship, support) and customers to ensure customer issues are efficiently and conclusively addressed.9) Oversaw daily operations of systems to ensure service availability. Show less Joined the company in Kenya HQ as management trainee and after 2 months of training was transferred to Kampala Uganda to support expansion strategies in Uganda market. Based in Kampala Uganda with regular travel to Nairobi for training.1) Received training and performed duties in various business sections i.e. technology, operations, and technical implementation and support, customer services and support, card processing and card operations support.2) Acquired key knowledge of methods, processes, tools, and standards of performance required for the various departments.3) Installed and supported our solutions in more than 500 hospitals In Uganda. This included end-user training, system technical support Show less

  • Business Analyst & Project Manager - PMO

    Jan 2018 - Sept 2021

  • Customer Operations Manager

    Apr 2015 - Dec 2017

  • Technical Operations Officer

    Oct 2013 - Mar 2015

  • Management Trainee

    Sept 2011 - Sept 2013
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  Cellulant

  Oct 2021 - Jun 2022

  Project Manager

  I worked with Engineering managers and product managers to define and deliver projects aimed at scaling Cellulant payments assets across various markets and channels in Africa strengthening Cellulant position as the leading payments provider in Africa. 1) Delivered B2C integration projects to facilitate bulk payments for Cellulant clients across the globe with various MMOs. Which included payouts to mobile money wallets and banks accounts. 2) Managed remittance projects to facilitate cross border remittances partnering with various MTOs. 3) Managed integrations to other payment aggregators within Africa to increase Cellulant assets in new Markets in Africa4) Managed bill payment projects which provided more assets to Cellulant customers for payment of utilities like water, Paytv and electricity in key markets in Africa. Show less

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  Oracle

  Jun 2022 - now

  Consulting Project Manager

  Appointed project manager overseeing projects in various streams including Analytics(EDW), Security(IDAM,OIG,OAM), Data migration, Oracle integration platform and Oracle database security(AVDF, TDE,ODR, Data safe. label security).1. Responsible for guiding the successful implementation of non-routine and complex business solutions ensuring high quality and timely delivery within budget to the customer satisfaction.2. Manage projects using Oracle methodologies and policies while adhering to contractual obligations.3. Manage and effectively influence decisions at the management level of customer organizations. 4. Ensure deliverables are acceptable and work closely with the customer to understand and manage project expectations. Show less