Ibrahim Toulan

Experience

• 

  Global Napi Pharmaceuticals

  Sept 2009 - Aug 2012

  Medical Representative

  Sales Excellence and Key Performance Indicators (KPIs):Demonstrated consistent excellence in sales performance and exceeded Key Performance Indicators (KPIs) since joining Sanofi Aventis in December 2012.International Recognition:Recognized as an international champion for customers in 2015, 2018, and 2020, showcasing exceptional dedication and effectiveness in customer engagement and satisfaction.Project Leadership:Led the ASHBAL project, collaborating with team members to drive future access initiatives, thereby contributing to market expansion and product accessibility.Professional Development:Participated in a developmental program facilitated by the training department, engaging in on-the-job training sessions under the guidance of Dr. Mohamed Attia, resulting in enhanced skills and proficiency in medical sales strategies.Client Relationship Management:Cultivated and maintained strong relationships with healthcare professionals and key stakeholders, effectively communicating product benefits and providing tailored solutions to meet their needs.Training and Education:Actively engaged in continuous learning and professional development, staying abreast of industry trends, product knowledge, and competitor activities to deliver informed presentations and training sessions.Administrative Excellence:Managed administrative tasks efficiently, including sales reporting, territory management, and compliance with company policies and industry regulations.Team Collaboration:Collaborated with cross-functional teams to develop and implement sales and marketing strategies, leveraging collective expertise to achieve business objectives and drive growth. Show less

• 

  Sanofi

  Aug 2012 - now

  Customer Relationship Management:Cultivate and nurture strong relationships with key customers, including healthcare professionals, pharmacies, and other stakeholders.Serve as the primary point of contact for customer inquiries, feedback, and concerns, ensuring prompt and effective resolution.Product Education and Training:Provide comprehensive product education and training to customers, including information on product features, benefits, and proper usage.Conduct educational seminars and presentations to healthcare professionals to enhance understanding of Sanofi Aventis pharmaceutical products.Sales Support and Strategy:Collaborate with sales teams to develop and implement strategic plans to drive product adoption and revenue growth.Provide sales support through the development of customized solutions and recommendations tailored to customer needs.Customer Satisfaction Enhancement:Implement initiatives to enhance customer satisfaction and loyalty, including gathering feedback, identifying areas for improvement, and implementing action plans.Monitor customer satisfaction metrics and key performance indicators to track progress and identify opportunities for enhancement.Cross-Functional Collaboration:Collaborate with cross-functional teams, including marketing, medical affairs, and regulatory affairs, to ensure alignment of customer experience initiatives with company objectives.Coordinate with internal stakeholders to address customer needs and optimize the customer journey.Data Analysis and Insights:Analyze customer data and market trends to identify opportunities for optimization and improvement in customer experience initiatives.Generate insights and recommendations based on data analysis to drive continuous improvement in customer satisfaction and business outcomes. Show less Sales and Promotion:Successfully promoted pharmaceutical products to healthcare professionals, effectively communicating product benefits and features.Achieved sales targets through strategic planning and implementation of sales tactics.Product Knowledge:Developed a comprehensive understanding of pharmaceutical products, including their indications, contraindications, and mechanisms of action.Client Relationship Management:Cultivated and maintained strong relationships with healthcare professionals, including physicians, pharmacists, and other key stakeholders.Provided exceptional customer service to address inquiries and concerns promptly and professionally.Market Research and Analysis:Conducted market research to identify trends, competitor activities, and opportunities for product positioning and differentiation.Analyzed market data to develop actionable insights and recommendations for sales and marketing strategies.Training and Education:Provided training and education to healthcare professionals on product usage, dosage, administration, and potential side effects.Conducted educational seminars and presentations to raise awareness about pharmaceutical products and disease management.Administrative Support:Prepared and submitted reports on sales activities, market trends, and competitor analysis to management.Managed administrative tasks, including inventory management, order processing, and expense reporting.Compliance and Regulatory Adherence:Ensured compliance with company policies, industry regulations, and ethical standards in all sales and promotional activities.Maintained accurate and up-to-date records of interactions with healthcare professionals and adherence to compliance guidelines Show less

  • Customer experience partner

    Jan 2024 - now

  • Senior Medical Representative

    Aug 2012 - Mar 2024