Lizzie Monger

Experience

• 

  TRACKER Network (UK) Ltd.

  Aug 1998 - Feb 2013

  Manager of all Customer Service teams within TRACKER, including the 24hr Theft Management Team, managing a contact centre of upto 70 seats. Management of daily, weekly, monthly KPIs. Coaching and mentoring including embedding changes to process, to improve the overall Customer journey. In this role I had 6 direct reports all teamleaders with varying levels of experience, coaching and mentoring was key in this role. Also in this role I used Lean methodology to improve business processes, and to improve employee engagement. Show less

  • Interim Operations Support Manager

    Jul 2012 - Feb 2013

  • Customer Service Manager

    Jun 2008 - Jun 2012

  • Control Room Team Leader

    May 2007 - Jun 2008

  • Service Support Team Leader

    Sept 2001 - May 2007

  • Service Support Agent

    Aug 1998 - Sept 2001
• 

  QA Ltd

  Mar 2013 - Aug 2014

  Professional Services Scheduler

  Responsible for course scheduling and instructor utilisation. Interacting with teams to fulfil all training requirements and to ensure effective use of QA's instructors and training centres. This includes skills gap analysis ensuring instructors have the relevant skills to deliver courses ensuring maximum cover for course delivery.

• 

  Iver Heath Junior School

  Sept 2015 - now

  I work primarily with Year 3 pupils on a range of activities, giving guidance and encouragement to assist with their educational, emotional, social and physical development as directed by the class teacher or Senior leadership team. I work as part of the LSA team and set up the daily activities to help the children thrive in a fun and caring learning environment using the appropriate resources provided.I am aware of school policies and procedures regarding the Safeguarding of children, Health and Safety and First Aid. Show less

  • Learning Support Assistant

    Sept 2016 - now

  • Lead Mid Day Supervisor

    Sept 2015 - now
• 

  OOH LA LABEL LIMITED

  Jul 2016 - now

  Production Manager

  Managing the day to day production of label company in Beaconsfield. Responsible for staff induction, training and scheduling of production time. Tasks include digital printing, quality control, posting and packing labels, liaising with customers and managing their overall Ooh La Label customer experience.