Reuben Thum

Experience

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  Pacific Regency Hotel Suites

  Oct 2005 - Dec 2007

  Bartender, Luna Chill-out Bar

  • Assisted in maintaining daily and monthly bar inventories• Collaborated with colleagues in creating new drink recipes for monthly promotions• Assisted in setting up the bar for close to 40 private functions over two years, that averaged at around RM30,000 in sales, per event

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  Vintry Cellars

  May 2008 - Apr 2009

  Senior Server, Vintry Damansara

  • Rotated between outlets Vintry and Ribs, assisting in services, operations, and inventories• Trained new staffs in service, food, beverage, and wine knowledge• Assisted in setting up private functions, in the restaurant that could house about 100 people

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  Datacom SouthEast Asia (M) Sdn Bhd

  Apr 2009 - Feb 2010

  Tier 2 Platforms Engineer, Microsoft account

  • Troubleshot and delivered resolutions for clients’ computing issues within the Service Level Agreement time frame• Specialized in supporting Windows XP, Windows Vista, Windows 7, Windows Home Server, Office suite, Microsoft hardware and software, and networking• Consistently scored 80% in positive customer service surveys

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  CSC

  Mar 2010 - Jun 2012

  Service Desk Analyst, Esteé Lauder Companies account

  • Primary contact for technical issues of the entire Esteé Lauder group globally, to be resolved or to be routed to the respective on-site support teams• Supported applications include BlackBerry Enterprise Server, IBM AS/400, Microsoft Active Directory, Microsoft Office suite, Microsoft Windows, RSA SecurID, SAP, etc.• Handled over 200 cases a month through email, instant messaging, phone, and remote desktop control

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  Driven Communications Sdn Bhd

  Aug 2012 - Aug 2016

  Web Editor, TechAttack.my

  • Founding editor and writer; covered the Malaysian consumer technology scene by way of writing, social media sharing, video presentation, and spreadsheet analysis• Wrote hundreds of articles over four years with an average traffic of 5,000 visitors a day• Wrote and edited a total of 20 advertorials with sales up to RM10,000 eachWebsite discontinued but cache can be found at:o http://web.archive.org/web/20160712034246/http://www.techattack.my/All TechAttack.my videos can be found at:o https://www.youtube.com/techattackmy/o https://www.youtube.com/reubenthum/Some of the most-watched TechAttack.my videos include:o https://www.youtube.com/watch?v=Ty507m1_tEIo https://www.youtube.com/watch?v=arEBHOfDJUQ Show less

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  Juris Technologies

  May 2017 - Jun 2021

  Copywriter / Technical Writer, Marketing and Communications

  • Copywriting includes invitation cards, job descriptions, press releases, corporate profile documents, product brochures, website contents, etc.• Technical writing includes meeting minutes, sign-off documents, user requirement specifications, solution write-ups, user manuals, etc.• Involved with a project to launch Malaysia’s first online SME financing/loan aggregator platform. Helped with project documentations, website development through WordPress, system configuration with PHPLens, etc. Show less