Lindsey McNeill

Experience

• 

  Ganz

  Aug 2011 - Dec 2014

  Customer Support Representative/Chat Room Monitor

  . Acting as a main point of contact for customers for issues or inquiries of payments or account by phone or email. Accurately advising customers with clear communication . Display knowledge of all site promotions and activity. Flag any issues that customers inquire about to the appropriate persons. Escalate refund requests . Monitor Live Chat environments and Forum environments for inappropriate behaviour . Interact with Live Chat and Forum participants through text . Respond, investigate and escalate claims of inappropriate behaviour . Write appropriate interventional responses to live chat and forum participants when required . Monitor and report on the safety and privacy of Live Chat and Forum participants . Demonstrate and make fast judgment in Live Chat environment . Track customer feedback and trends . Test site and tools daily to assure all aspects are operating and working correctly Show less

• 

  Webcom Networks Limited

  Dec 2014 - now

  • Quality Assurance Manager

    Jun 2016 - now

  • Customer Service Representative

    Dec 2014 - Jun 2016