Timothy Adams

Experience

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  Cable One

  Oct 2004 - Jan 2006

  Customer Support/Operations Technician

  Provide technical and billing support to cable television and internet subscribers.Identify outages and dispatch technicians in a 24/7 environment.

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  2Wire

  Feb 2006 - Dec 2007

  Level I/II Technician

  As a Level I, provide technical support to DSL subscribers using 2Wire based Modem/Routergateways.As a Level II, receive escalated issues from Level I staff for advanced issues.

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  Newtek Technology Services

  Dec 2007 - Aug 2012

  Manage and maintain backup, retention, and recovery of critical company data as well as developprocedures to ensure quality and simplify future disaster recovery events. Maintain a data center of 5000+ servers. Provision new servers and perform maintenance to hardwareas needed. Troubleshoot both Windows and Linux based OS issues.

  • Dataretention Administrator

    Feb 2010 - Aug 2012

  • Datacenter Administrator

    Dec 2007 - Apr 2010
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  Stratus Technologies

  Aug 2012 - Sept 2023

  Global Support Engineer IV / Operations Lead

  Infrastructure level Managed Services and Consultation for Critical High Availability Infrastructure deployments running on Stratus products and RHEL/VMWare/Windows platforms. General Responsibilities Include: - Support a Fortune 500 top 100 Critical infrastructure. - Operate adhering to strict Change, Incident, and Service policies and practices. - Oversee day to day operations over a small team of Engineers ranging from Entry level to Seasoned. - Provide high level escalations to resolve Severity 1 and 2 incidents. - Develop automation and configuration management of deployments using SaltStack - Manage RHEL Security updates and configuration via Red Hat Satellite 6.x. - Provide Infrastructure design, management, and security hardening for critical VMWare platforms Show less

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  American Express

  Sept 2023 - now

  Sr. Infrastructure Engineer I