
Christeena M. Burks, MBA
Customer Service Rep

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About me
Manager, HR Shared Services at Cognosante
Education

T.C. Williams High School
2005 - 2009High School Diploma Cosmetology, Barber/Styling, and Nail InstructorActivities and Societies: DECA (Association for teachers and students of marketing)

University of Phoenix
2017 - 2017Certificate Human Resources Management/Personnel Administration, General
University of Phoenix
2015 - 2016Master of Business Administration (M.B.A.) Business Administration and Management, General
University of Phoenix
2020 - 2021Post Master’s Certificate Organizational Leadership and Decision-MakingDoctoral level courses where I’ve developed my ability to: • Create strategies for adapting to change and promoting organizational growth• Develop personnel performance to support the future of your organization• Apply business ethics theories to foster a culture of ethics and values• Address risk factors and adhere to legal, regulatory and government requirements

University of Phoenix
2018 - 2018Certificate Marketing
University of Phoenix
2020 - 2021Postgraduate Degree Organizational Leadership and Decision MakingActivities and Societies: National Society of Leadership and Success

Lynchburg College
2009 - 2013Bachelor of Arts (B.A.) Human Resources ManagementActivities and Societies: Society for Human Resource Management( SHRM), Black Student Association, International Society, Delta Sigma Pi Professional Business Fraternity
Experience

Chicken Out Rotisserie
Jan 2008 - Jan 2011Customer Service RepCustomer Service Representative (Taking & delivering orders, preparing food)

Lynchburg College
Jan 2009 - Jan 2013Alumni
JC Penney Salon
Jul 2013 - Nov 2013Associate Salon Desinger- Greeting customers and answering telephones- Establishing relationships with customers - Scheduling appointments for salon designers - Performing salon services- Conducting transactions- Organizing supply room - Maintaining Salon Cleanliness & safety

Victoria's Secret
Sept 2013 - Nov 2014Sales Associate- Assisting customers - Supporting sales management to meet sales goals- Processing inventory - Maintaining cleanliness and safety of the store

Carter Bank & Trust
Dec 2013 - Jul 2015Lobby Teller- Conducting daily financial transactions - Routine cash & account handling and maintenance - Building relations with customers - Maintaining important documents & daily reports - Opening/closing & maintaining bank security

New York & Company
Apr 2015 - Sept 2017Sales Associate- Assisting customers-Supporting sales management to meet sales goals- Maintaining cleanliness and safety of the store -Conducting point of sale transactions

Apex Systems
Aug 2015 - Apr 2016Recruiter- Sourcing for IT candidates - Posting on job boards- Screening candidates- Initiating employment paperwork- Updating and maintaining records- Initiating government clearance paperwork- Building/maintaining relationships

Party City
Apr 2016 - Oct 2017Sales Associate- Assisting customers- Supporting sales management to meet sales goals- Maintaining cleanliness and safety of the store -Conducting point of sale transactions

AECOM
Jul 2016 - Dec 2016Employee Services Specialist- Create new hire paperwork packets for processing - Ensure processing of new hire completed in a timely manner- Data integrity- Preparing and updating employment records relating to New Hires and Transfers- Work alongside various teams and agents to complete all tasks relating to On-Boarding

#GirlBossBrunch USA
Feb 2017 - nowFounder/CEO#GirlBossBrunchUSA was created to EMPOWER, SUPPORT & MOTIVATE current & aspiring entrepreneurs and passionate career women across the globe. We motivate and encourage through networking activities as well as positive communication and outreach, mostly via social media. #GirlBossBrunch USA is dedicated to positively impacting the community in various ways. Check out our Podcast, #GirlBossBrunch Talks. Listen on Apple Podcasts, Spotify, Google Podcasts, iHeartRadio and more. Follow us on Instagram and Facebook @Girlbossbrunchusa to keep in touch and learn more. Show less

Cognosante
Nov 2017 - now• Worked closely with the Director of HR Operations to set up and implement the Shared Services model for the company • Serve as a Human Resources point-of-contact for all Cognosante employees• Manage the HR Service Desk (Samanage tickets, emails and phone calls) and address employee requests/concerns in a timely manner and with accuracy • Engage Payroll, Benefits, HRIS departments to assist with employee requests• Provide New Employee Orientation(NEO) and ensure a smooth transition/onboarding process for new hires• Communicate NEO information and details with new hires and managers, at all levels • Work alongside Recruiting and HRIS to improve internal Onboarding processes and other internal functions• Manage and create tools for tracking Workers' Compensation claims• Maintain/update employee records in Workday and in SharePoint• Process job changes (adding new hires, terminations, transfers, etc.) and notifying various internal and external departments • Communicate with business partners at various levels (internally and externally)• Submit and track Purchase Order requests for the HR department using SAP Concur• Work with Accounting, Finance and Contracts to ensure Purchase Order accuracy and processing• Communicate with outside vendors/clients• Complete I9s and maintain employee status in Guardian• Evaluate Referral Bonuses for eligibility and transmit to Payroll for processing/payout Show less • Review/submit job requisition requests, some subject to government LCAT compliance• Tracking background investigations using SterlingONE/Talentwise and notifying recruiter when candidates clear • Daily/weekly report maintenance and communication to upper management, including department heads and project directors• Submit and track Purchase Order requests for the Recruiting and HR departments using SAP Concur• Communicate with candidates at various stages of the hiring process as well as assist with related inquiries• Direct communication with SterlingONE to provide necessary support to ensure timely background check completion • Manually completing education and employment verifications, when necessary• Track progress of requisition requests through approval process to ensure timely posting• Updating candidate files with documentation through the applicant tracking system (Workday) • Auditing and updating internal candidate files in Workday and SharePoint• Work closely with Recruiters, Team Managers and HR Generalists (onsite & at various locations)• Processing job changes (adding new hires, terminations, etc.) and notifying various internal and external departments • Communication with business partners at various levels (internally and externally)• Work with Accounting, Finance and Contracts to ensure Purchase Order accuracy and processing• Communication with outside vendors/clients• Assist with completing I9s and maintaining employee status’ in Guardian• Schedule/track, phone and in-person, interviews • Lead a team of Recruiting Coordinators during high volume, surge hiring seasons• Confirm job/start details for candidates (project specific)• Evaluating Referral Bonuses for eligibility and transmitting to Payroll for processing/payout• Assist applicants with general inquiries• Take on additional tasks/projects assigned Show less
Manager, HR Shared Services
Feb 2020 - nowHR Representative
May 2019 - Feb 2020Recruiting Coordinator/HR Assistant
Nov 2017 - Apr 2019
Licenses & Certifications

Cosmetologist License
Board For Barbers And Cosmetology- Commonwealth of VirginiaJun 2009- View certificate

Leadership Strategies for Women
LinkedInJul 2019 
Human Resource Management
University of PhoenixJul 2017
Languages
- enEnglish
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