Mahima Soni

Experience

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  Justdial

  Jul 2017 - Mar 2018

  Information Retrieval officer

  • The primary focus is on resolving customer complaints via phone calls, indicating the importance of effective verbal communication in addressing customer issues.• Handle both inbound and outbound communication channels, including calls, chats, and emails. This suggests a versatile approach to customer interaction.• A crucial aspect of the role is providing an exceptional customer service experience. This highlights the importance of creating positive interactions and leaving customers satisfied.• The overarching goal is to ensure customer satisfaction and provide professional support, highlighting the importance of a positive customer experience and professional communication.• Timeliness is underscored with an emphasis on responding promptly to customer inquiries, suggesting a commitment to addressing customer needs on time. Show less

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  Ebenezer Education Consultants

  May 2018 - Dec 2018

  Consultant
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  Zodiac migration and career consultant ahmedabad

  Oct 2019 - Aug 2023

  • Researched and identified new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services led to the expansion of the client base in 6 new territories.• Led the team for client acquisition and tying up with more than 10 universities across North America, Europe, and Australia.• Drawing up client contracts - depending on the size of the organization, and complexity of the contract.• Developed multiple growth strategies focused both on the financial gain of the company and increased customer satisfaction.• Implemented various marketing strategies including Digital Marketing for lead generation through social media. Show less

  • Jr. Business Development Manager

    Dec 2019 - Aug 2023

  • Graphic Designer and online business Promoter

    Oct 2019 - Apr 2020
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  NDH Care Ltd (Birmingham)

  Oct 2023 - now

  Healthcare Assistant

  • Personal Care: Assist clients with hygiene tasks, including bathing, dressing, grooming, and bathroom needs. Provide mobility support and manage continence care.• Medication Assistance: Support with medication reminders and administration, monitoring for any side effects.• Nutrition and Hydration: Assist with meal planning, preparation, feeding, and ensure adequate fluid intake.• Household Support: Perform light household duties such as cleaning, laundry, and shopping assistance.• Emotional and Social Support: Provide companionship, engage in stimulating activities, and support social connections.• Health Monitoring: Monitor and report changes in clients' physical or mental health, and assist with mobility aids.• Record Keeping: Maintain accurate records of care provided, including logs, medication records, and incident reports.• Communication: Liaise with family, healthcare professionals, and other stakeholders regarding client care.• Safety and Compliance: Adhere to health and safety regulations, report safeguarding concerns, and comply with company policies.• Team Collaboration: Attend team meetings and training sessions to ensure consistent and effective care delivery. Show less

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  University of Wales Trinity Saint David

  Aug 2024 - now

  Student Ambassador

  • Engaging with Prospective Students: Sharing insights, experiences, and advice to help future students make informed decisions about their educational journey.• Organizing and Leading Campus Events: Planning and executing events, workshops, and activities that foster a sense of community and enhance the student experience.• Promoting Campus Initiatives: Raising awareness of key programs, opportunities, and events both on-campus and through digital platforms.• Supporting Student Recruitment Efforts: Assisting in open days, campus tours, and outreach activities to showcase the best of what our institution has to offer.• Providing Peer Mentorship: Offering guidance and support to fellow students, helping them navigate academic and social challenges.• Gathering and Presenting Student Feedback: Acting as a voice for the student body, gathering feedback, and collaborating with the administration to improve student services and programs.• Creating Engaging Content: Developing content for social media and other platforms to highlight student achievements, events, and the vibrant campus life Show less