Kris Russo

Experience

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  Social Security Administration

  Apr 2009 - Oct 2010

  S.T.E.P. Intern

  Student Temporary Employment Program (S.T.E.P.) with the Federal Government.

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  Drinker Biddle & Reath LLP

  Jul 2012 - Jul 2017

  SCCMGroup Policy Users and ComputersActive DirectoryWindows 7Windows 10Migration (rollout) from Windows 7 to Windows 10Trained IT staff on new proceduresTroubleshooting Citrix Published Apps and DesktopsAppSensePowerShellWindows UpdatesBuild and Capture task sequencesDeployment task sequence (OSD using native CM and MDT)Windows Updates for desktops and laptopsApplication packaging and inventory management Received and supported 40+ calls and emails during migration from Windows XP to Windows 7.User account creation in Active Directory.Published solutions to company's internal wiki.Promoted to SCCM Engineer after 1 year.

  • Desktop And Applications Engineer

    Jun 2013 - Jul 2017

  • Service Desk Analyst

    Jul 2012 - Jul 2013
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  Independence Blue Cross

  Jul 2017 - Jun 2018

  Senior Desktop Design and SCCM Engineer

  • Delivered presentations on modern operating system deployment solutions to diverse stakeholders, driving demand and adoption of new light-touch technologies, saving clients time and money.• Automated deployment of security updates for 1,900 PCs, showcasing my ability to innovative efficient PC management solutions for client peace of mind.Technologies I used or implemented included:OSD (native CM and MDT)WaaS and Windows Update For Business promoter and implementerCompany-Wide Presenter to present new mobile devices to company employees (October 2017)BitLocker administrationLeverage PowerShell to automate repetitive (and honestly boring) tasksCreated technical documentation for staffLAPSI also attended Microsoft Ignite in 2017. Show less

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  Square10 Solutions LLC

  Jun 2018 - Dec 2018

  Independent Consultant (Engineer)

  1. Streamlined and automated the deployment of Windows 10 OS upgrades for clients, leveraging technical expertise to reduce upgrade time (25% reduction on avg.), demonstrating ability to understand and apply business principles by identifying timesaving and money saving opportunities for clients and prospects.2. SCCM engineering, application packaging and consulting.3. Troubleshooting and remediate client SCCM infrastructure issues.4. Trained fellow SCCM Engineers and clients.

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  Freelance

  Jan 2020 - Dec 2023

  Sales Solution Engineer and Sales Copywriter

  For the 15 clients I served during my sales engineer and sales copy days, my best accomplishments were when I:• Improved client's front-end sales performance by 562%, from an average of 207.5 sales per week to 1,166 sales per week, through A/B testing and analysis of alternative front-end offers and landing page headlines. This achievement demonstrated my ability to apply critical business principles to drive growth and identify win-win opportunities for all parties.• Generated $220,000 in new revenue for a pain management entrepreneur by designing a custom generative AI competitive intelligence solution. Through market analysis and competitive insights, I developed a tailored proof-of-concept that addressed key business challenges and drove growth. This achievement showcased my ability to deliver tangible business value through innovative solutions.• Weighed and prioritized needs of my client’s business to plan work and projects for an indoor sporting goods client, resulting in a 34% increase in customer satisfaction and roughly 20% boost in annual subscription renewals.• Grew a client’s top line revenue by 18% and increased upsell conversions by 103% with a new email survey campaign targeting buyers from the past 90 days, a data-based decision that drove business results immediately. Show less

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  Dechert LLP

  Oct 2021 - now

  IT Systems Analyst 3