Maggie McClave

Experience

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  Cleveland Charge

  Jan 2013 - Sept 2015

  Write Game Day Scripts and RundownsCreate new on-court games for in season theme nightsPlan and execute different theme nights. 13-14 Season - Planned and executed successful "Mascot Night" including 14 different area mascotsConceive new and out of the box ideas to create an unforgettable experience for fansMeet with local area businesses to create a "Charge Nation Discount Card" for season ticket holdersMeet with local area businesses to create connections and partnershipsTrain new hires on Game Day responsibilitiesCreate "C-Squad Manual" for promotions team including Rules, Regulations, and Disciplinary plansExecute theme nights such as "Hunger Games Night", "Cleveland Cavaliers Night", "Canton Comic-Con", and "Christmas Story House & Museum Night"Work closely with Corporate sales staff to activate partnerships and create tie-in elements to showcase partnershipsWork with sales team to communicate theme nights and assist with group salesAssist in the creation of promotional items such as branded comic booksCreate game to game roster cards that display players, coaches, and statisticsPlan FanFest and other pre-game events to draw fans and patrons to the arenaSchedule and write messages for the mobile text program including sponsored messaging, roster changes, and promotional messagingManage On-Court Promotions teamGame Direct each Canton Charge home game Show less

  • Game Operations and Marketing Assistant

    Jan 2014 - Sept 2015

  • Floor Manager

    Apr 2013 - Sept 2015

  • Entertainment/Promotions Team

    Jan 2013 - Apr 2013
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  Kringle's Inventionasium

  Oct 2013 - Dec 2014

  Cast Member

  Entertain children and families throughout toursTake families through the InventionasiumHave improved conversations to create a real life experience for patronsSpread Christmas cheer

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  Cleveland Gladiators

  Apr 2015 - Aug 2015

  Kick-Off Crew

  Run promotions in a timely and effective mannerInteract with fans to create an unforgettable game experiencePick contestants for promotionsAssist fans with their needsExecute all Fan Experience Packages such as Halftime, Primetime, Color Guard, etc

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  Journeys

  Sept 2015 - Mar 2016

  Assistant Manager

  PROMOTED WITHIN 6 MONTHSProcess shipment in a timely and efficient mannerCoach part time team members to achieve highest success Hit personal and storewide sales goals on a daily, weekly, and monthly basisProcess payrollKeep a clean and orderly store throughout even busy hours

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  Journeys Kidz

  Mar 2016 - Jun 2016

  Store Manager

  Create schedules based on planned monetary goalsRun and file weekly reports to track store improvement Create visual merchandising plans to effectively showcase merchandiseCoach and train part-time employees on store standards, selling techniques, and store operationsAchieve weekly and monthly sales goals and standards of performanceConducting weekly interviews to find employees who fit company standards

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  Embrace Pet Insurance

  Aug 2016 - Jan 2019

  Customer Care Embracer
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  Skettle Electric Inc

  Feb 2019 - Sept 2019

  Office Associate

  Answered incoming calls from clients.Created schedules for electricians based on availability, project , andneighborhood.Bookkeeping including payroll, employee expenses, and material costs.Worked with local building departments around northeast Ohio to ensureall permits were acquired and filed correctly.

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  Embrace Pet Insurance

  Sept 2019 - May 2022

  Answer incoming emails in a timely mannerManage incoming communication within multiple different email queues.Track daily, weekly, and monthly data for customer care center employeesAssist the IT team in creating email tracking processTroubleshoot technical issues throughout the email queues alongside IT department Work alongside Leadership to set and manage goals for the queue administration team on a daily, weekly, and monthly basis.Track queue administration teams productivity including outbound emails, social media responses, and specialized tasks in Dynamics 365Train queue administration team on timely email responses, compassionate written correspondence, and …Lead regular training sessions on new protocols and procedures Personally achieving a consistent monthly goal of 1,900+ outbound emails sent. Show less

  • Senior Customer Service Representative

    Jun 2020 - May 2022

  • Customer Service Representative

    Sept 2019 - Jun 2020
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  AMS

  May 2022 - Aug 2023

  Senior Recruitment Coordinator

  Collaborated with recruitment and HR professionals to achieve hiring goals.Analyzed employment-related data and prepared reports.Prepared or maintained employment records using human resources management system software.Created, edited, and extended offer letters to potential candidates.Worked directly with multiple departments within AMS and Morgan Stanely to facilitate a seamless onboarding process

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  HW&Co. | CPAs & Advisors

  Nov 2023 - now

  Paraprofessional