Brennen Gray

Experience

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  Planet Energy

  Jan 2010 - Jan 2011

  Helpdesk Support Analyst

  Configuration & deployment of desktop’s & laptop’s for 50 to 100 employeesDesktop/Deskside supportPhone SupportPrinter configuration on desktopsUpdating desktops along with deploying anti-virusTroubleshooting Windows XP and Windows 7, as well as Microsoft Office Suite 2003/2007Active directory adding new users as well as resetting passwordsPerforming roll-outs for new employeesPC Repair/Builder 2009/2010SOHO setup, computer assemble/configuration as per client specifications End user training on productivity software and other desktop applicationsSystem troubleshooting and support tasks such as data backup, anti-virus updatingSetting up small office/home routers, mostly D-link and LinksysEnabling wireless security on routers Weniger anzeigen

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  IBM

  Feb 2011 - Apr 2011

  Technical Support

  • Provide tier 1 technical support to users• Apply professional and timely customer service over the phone and via e-mail while meeting company SLA’s• Managed each customer call via ticketing tool to record each customer interaction• Provide technical support for over 300 applications

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  Black Box Network Services

  Apr 2011 - Nov 2014

  Technician

  • Deploy and repair hardware for Hewlett Packard employees across Canada• Provide Deskside support via phone calls, e-mail, and ticketing tool while responding to users requests in a timely manner while meeting company SLA expectations.• Provide onsite support for company data centers• Support phone systems (Nortel PBX & Microsoft Lync/Avaya VoIP)• Manage inventory

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  Global Skills Inc

  Nov 2014 - now

  Network Operations Engineer

  • Build and configure network devices as per company standards• Provide Network support for multiple sites across the globe• Keep currently deployed gear up to company standards by using monitoring tools and deploying software/firmware updates• Work with multiple teams including Voice & Security to make sure we are meeting corporate standards while deploying new equipment and retro fitting sites to meet new company standards• Investigate network issues assigned to me via ticketing tool Weniger anzeigen