Sandeep Thakur

Experience

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  IEnergizer

  Jun 2011 - Nov 2012

  Customer Service Executive

  ● To provide timely and effective resolutions to customers queries through various channels such as chat and e-mail.● To achieve the productivity target.● Assist online customers to navigate through various activities such as purchase processes, making online payments etc.● Provide customer service with the human interface, identify and understand customer needs.● Ensure in-time feedback to the customers with the help of effective assessment.● Ability to provide effective resolution and achieve 100% customer satisfaction. Show less

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  Concentrix

  Jul 2017 - Sept 2017

  Operations Representative

  ● To assist customers with their queries related to orders through calls.● Sharing the information related to their online account after securing the call by asking security questions.● Answering general e-commerce enquiries made by customers.● Assisting customers with the tracking information of their shipments.● Maintaining 100% customer satisfaction score in a time bound manner.

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  IEnergizer

  Sept 2017 - Feb 2018

  Executive Customer Service

  ● To provide timely and effective resolutions to customers queries through chat.● To achieve the productivity target.● Assist online customers to navigate through various activities such as purchase processes, making online payments etc.● Provide customer service with the human interface,identify and understand customer needs.● Ensure in time feedback to the customers with the help of effective assessment.● Ability to provide effective resolution and achieve 100% customer satisfaction. Show less

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  APL GLOBAL LOGISTICS

  May 2018 - May 2019

  Operations Assistant

  ● Generate documents that are needed for shipment orders.● Scan designated documents into InfoFort system and maintain accurate records.● Provide feedback to operations regarding shipping problems in order to improve future transactions.● Communicate on a daily basis with flight & trucking companies to verify shipment status and resolve problems.● Outbound delivery generation and bill of lading administration.● Process product and material receipts.● Generate Import & Export documents.● Generate Bill of Entry.● Review and determine carrier changes when the ship to address has changed.● To work effectively, independently, and as a member of a team.● Plan work, set priorities and respond to pressures, deadlines, and changes in schedules and priorities.● To maintain and foster confidentiality.● Database management, spreadsheets, and work other computer softwares Show less

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  Wipro

  Feb 2020 - Jan 2022

  Customer Service Representative

  I was working in a contact centre and responsible for handling benefits chats for a Canadian and US client.● Handling chats for benefits enquiries and navigating customers over the chat to choose their health benefits.● Understanding the issue and transferring chats to the concerned department.● Creating and sharing daily and monthly reports.● Mentoring new hires.● Learning from mentors, manager, onshore team to make the process seamless.● Working on improving customer handling and leadership skills Show less

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  BIGWAVE INFOTECH

  Jul 2022 - Aug 2023

  Customer Service Executive

  ● To ensure daily bank transactions are executed correctly.● To prepare and share hourly, daily, weekly and monthly MIS reports with the management.

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  Light House Technology LLC

  Sept 2023 - May 2024

  Deposit and Withdrawal Operator

  ● Liaised with various departments and made sure instantwithdrawals and deposits considering KPI.● Withdrawn funds manually as well as using various e-walletsintegrated with a cash system for instant delivery.● Managed withdrawals in case of failed e-wallets transactions e.g. returning coins in customer's game account or re-issued withdrawal manually.