Michael Silverson

Experience

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  IBM

  Jan 1999 - Jan 2012

  • Business Manager GTS Software Support Services –

    Oct 2010 - Jan 2012

  • Asia Pacific Sales Executive responsible for all Technical support and SW Sales Channels in AP

    Jan 2009 - Sept 2010

  • Business Unit Executive MultiVendor Services Australia and New Zealand

    Jan 2008 - Jan 2009

  • Delivery Executive A/NZ for HW and SW Maintenance and Technical Support PM team of 60

    Jan 2007 - Jan 2008

  • Maintenance and Technical Support Service Manager- Major Accounts Financial Services

    Jan 2003 - Jan 2007

  • Services Delivery Account Manager South Financial Service Sector

    Jan 1999 - Jan 2003
• 

  IBM

  Jun 2014 - Aug 2019

  Exceptionally successful and practical role that integrates every part of the business from portfolio management through to sales, Service Delivery, Alliances and Technical Design Responsible for the management and growth of IBM’s business partner channel for services, in particular leading the change in direction from product-only (hardware) sales to services sales. IBM Benelux Located in Amsterdam - Managed all aspects of the Implementation of a new and market aligned services business,

  • Brand Executive - Brand and Portfolio

    Jan 2015 - Aug 2019

  • Channel Executive Technical Support Services

    Mar 2012 - Dec 2014

  • International Assignment: Organisational Consulting and Business Planning-

    Jun 2014 - Oct 2014
• 

  Nuance Communications

  Aug 2019 - Mar 2022

  - Winning with customers is easy when you use Nuance Omni-Channel engagement solutions.- Protecting their identities and preventing fraud is simple with our multi-modal and Voice Biometric Solutions.- Making sure you stay connected as the world changes is straight forward with our advanced (and true) AI and analytics

  • Asia Pacific Lead- Global Deal Optimisation Team - Enterprise

    Sept 2021 - Mar 2022

  • Industry Specialist focused on Customer Success

    Aug 2019 - Sept 2021
• 

  Microsoft

  Mar 2022 - Aug 2023

  Asia Pacific Lead - Global Deal Optimisation Team- Enterprise

  My role in the Enterprise Global Deal Optimisation Team ( GDOT ) covered all aspects of deal creation, closing, sales support and business controls for partner and direct deals. Including the negotiation of complex agreements with successful outcomes for all stakeholders.This role was focused on SaaS solutions for client engagement and biometric authentication with the challenge of migrating legacy on-prem solutions to cloud based SaaS.. Note: Nuance Communications was acquired by Microsoft Show less

• 

  Self-employed

  Aug 2023 - now

  President Whiteheads Creek-Tarcombe CFA Brigade

  Contributing to Country Victoria by using my business and organisational experience to help run and ensure readiness for a rural fire brigade.

• 

  Ventia

  Oct 2024 - now

  Australian Defence Force Contract- Fixed Term

  Risk reduction, safety and environmental protection on a training range where meticulous planning meets a dynamic live fire environment.