Emma Penney

Experience

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  Compare the Market

  Nov 2010 - now

  - Accountable for the management & delivery of the broad CtM delivery portfolio- Overall responsibility for the CtM backlog, ensuring it is healthy and reflects single source of truth for delivery status. - Owns and operates the Portfolio & Programme change management functions for CtM in a matrix environment- Owns the delivery governance structure – processes & ways of working that drive delivery across multi-discipline teams- Responsible for the continuous improvement of the operating model ways of working including related coaching & mentoring to teams to optimise delivery- Accountable for ensuring delivery is tracked, unblocked, escalated and delivers successful customer outcomes via weekly, monthly, quarterly processes and forums - Accountable for resource planning to support budget and capacity allocation- Leads on targeting and resolving the delivery centric barriers to execution- Leads and facilitates monthly and quarterly outcome review forums Show less - Ownership of the delivery reporting suite - identifying trends, issues and overall RAG status.- Reporting progress against prioritised outcomes, both customer & business value, weekly and monthly via written reports and delivery forums- Leading a team of Continuous Managers to ensure CtM wide adherence to ways of working, our operating model, delivery tools, risk management approach and financial controls- Supporting continuous improvement in our delivery process, reporting mechanisms and wider impacting areas- Work with key business stakeholders to build a continuous improvement environment to support an ongoing programme of change- Prioritise backlog of improvements assessing the impact on CtMs delivery centric barriers to execution - Facilitate workshops that engage attendees to deliver specified outcomes that align to CtMs delivery approach- Work across the business with local champions to coach and mentor to support on ensuring successful delivery Show less • Drives operational and system change, favouring a test & learn approach to process optimisation• Problem solves, embeds frameworks and the use of data to drive decision making and delivery efficiencies• Champions the company's delivery framework from discovery, through development to value attribution. Designing, embedding & coaching to ensure best practice across the organisation• Accountable for the alignment of the strategic plans & priorities to the company aims and ambitions • Manages the selection & ongoing administration of tooling for agile delivery & reporting• Owns the investment appraisal, cost capture & review processes Show less • Leading and developing a collaborative, high performing community of business analysts • Development of capability within teams using our career development framework• Recruitment and development of smart & passionate analysts• Setting the standard for individual performance and development across the community• Embedding Agile principles and Lean thinking methodologies and practices across product teams.• Operational reporting providing visible and actionable insight into the performance of CTM Tech•Part of the leadership team, playing an active role in setting the direction of Product Engineering•Maximise operational performance, through regular analysis insight on timesheets, headcount and heartbeat reporting Show less • Ensuring engineers have the tools, knowledge and support to do their role• Work with the engineers to support in their development and progression• Driving change, sharing learnings • Accountable for the creation, delivery and embedding of the career development framework across Software Engineering• Change agent, successfully managed a large-scale IT team restructure resulting in a more efficient approach to supporting the organisation’s product verticals• Worked with delivery teams to embed Agile practices and a culture of continuous improvement Show less • Involved in a wide variety of internal change initiatives inc rewards programme, employee recognition, internal onboarding, L&D budget ownership, organising and running external speaker events and conferences• Undertook business analysis across multiple delivery teams, working with all business functions with our own flavour of Agile methodologies inc elements of XP, Scrum, Kanban and Lean to delivery value quickly to the hands of our customers• Key delivery initaitives included – Baby Oleg marketing campaign, Customer Account sign in, Home insurance monolith seperation, Innovation team – MOT reminders, Motor question set, Insurer partner onboarding & mapping Show less

  • Operating Model & Execution Lead

    Jul 2023 - now

  • Plan Group Lead

    Aug 2022 - Jul 2023

  • Senior Manager - Execution / Delivery Ops

    Jul 2021 - Aug 2022

  • Senior Manager - Strategic Operations

    Jun 2018 - Jul 2021

  • Senior Manager - Business Operations & Analysis

    May 2016 - Jun 2018

  • Development Manager

    Sept 2014 - May 2016

  • Agile Business Analyst

    Nov 2010 - Sept 2014
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  London 2012

  Jul 2012 - Aug 2012

  Event Services Staffing Team