Daniel Sanchez

Experience

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  IFC International

  Jan 1999 - Apr 2001

  Chief Flight Instructor - Trainer

  -Managed the staff of certified flight instructors-Assisted the school in graduating pilots under parts FAR 141 and part 61.-Checked students before they went for their federal pilot tests-Flight Instructor-Advance instructor-Instruments Intructor

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  Oasis

  Mar 1999 - Apr 2001

  Customer Service/Call Center Supervisor - Trainer

  -Acted as a customer service supervisor for "Frontier Airlines"-Handled escalations sent by reservations agents. -Trained new hires on the oasis system and frontier airlines reservations, operations and procedures

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  American Airlines

  Apr 2001 - Oct 2006

  Pilot

  Operated safely the their fleet of aircraft with bases in San Juan, Miami, New anorak and Dallas

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  JPay Inc

  Feb 2009 - Jul 2011

  Customer Service Manager

  -Organized and structured their first customer service department-Started and developed the first training program for the company-Wrote the first product training manual for the company and their prepaid card product-Trained Correctional agencies and inmates on the use of their products and services-Managed the tier 2 escalations department-Managed their 3rd party call center relationship and performance-Managed operations for 1 ½ years (Tier 2 escalations, lock box processing department, prepaid department and training department)-Reduced the operational cost of the by reducing escalations, implementing online communication tools, procedures, realigning priorities and modifying shipping procedures-After 2 months or research and close look at key accounts I identified and later created a fraud prevention plan that focused on smart scanning of new accounts Show less

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  IBAHN

  Aug 2011 - Apr 2014

  I am responsible for the success of the Southeast US region by:-Ensuring client satisfaction-Hire, train and manage a team of Account Managers and Technicians-Turning dissatisfied clients into loyal business partners-Meeting quarterly sales quota.-Increasing client retention by providing excellent customer service and implementing tactical problem solving. I was responsible for the success of the Miami area by:-Ensuring client satisfaction-Providing training and recurrent training to our clients regarding our products in order to reduce client calls and increase guest satisfaction at hotels-Turning dissatisfied clients into loyal business partners-Handling escalations 65 hotels -Meeting quarterly sales quota.-Increasing client retention by providing excellent customer service and implementing tactical problem solving

  • Director of Customer Accounts

    Feb 2014 - Apr 2014

  • Regional Manager

    Feb 2013 - Apr 2014

  • Regional Account Executive - Field Sales

    Aug 2011 - Feb 2013
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  GuestTek Interactive Entertainment Ltd.

  Jul 2014 - May 2016

  I manage a team of 10 Client Relationship Managers and field technicians. Developed a whole training system for the team as well as a plan for client retention based on proactive problem solving and exceptional customer service. In addition to training I have also developed processes for client relationship building and repairing damaged relationship with the purpose of client retentionI am also responsible for the success of the team by:-Ensuring client satisfaction, -Hire, train and manage a team of Account Managers and Technicians-Providing training and recurrent training to our clients regarding our products in order to reduce client calls and increase guest satisfaction-Turning dissatisfied clients into loyal business partners-Handling escalations of 150 hotels -Meeting quarterly sales quota.-Increasing client retention by providing excellent customer service and implementing tactical problem solving. Show less

  • Director of Inside Sales

    Jan 2016 - May 2016

  • Director of Luxury and Conventions - Client Relations.

    Jul 2014 - Jan 2016
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  Cloud5

  Oct 2016 - Jul 2018

  Director, Client Success
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  Enseo

  Jul 2018 - Jan 2020

  Sales
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  Infor

  Feb 2020 - Nov 2021

  Sr Account Executive

  Infor Hospitality software features social, mobile, analytic, and cloud technologies that drives new levels of usability, connectivity, and insight. Based on the latest advances from both the consumer and enterprise worlds, these technologies change everything you thought you knew about business software.- Maximize revenue potential- Streamline operations- Build a better guest experience

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  Enseo

  Jan 2022 - Dec 2024

  Account Manager
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  Hotwire Communications Ltd

  Dec 2024 - now

  Enterprise Sales Executive