Komal Panjwani

Experience

• 

  Infosys BPO

  Jun 2012 - Jul 2014

  Sr.Operations Executive

  • 2.00 years of experience• In Infosys BPO from 4th June 2012 till 1st July 2014• Worked for British Telecom in Openreach Engagement.• Worked as Sr. Operations Executive.• Working knowledge of CSS, Flow Applications, Royal Mail and Google Search engine for UK Address finder.• Good knowledge of BT and Openreach’s way of business• Good Communication skills and excellent team player• Exceptional ability to quickly master new concepts, applications and q team player with exceptional technical, analytical and communication skills.• Capacity to do work for meeting deadlines.• Playing a vital role in building up the team.• Always maintaining a quality score of 100%.• Was responsible for handling escalations mails.• Also was providing system as well as process training to the new joiners and making sure they provide their 100% in the production• Updating the team about new changes applied to the process and making a note of it in the excel sheet for future joiners.• Communicating with the client via email and providing them with the daily and monthly production report.• Use to extend the shift hours as per requirement by the client and making sure all the work is completed within the providing TAT.• Received several appreciations from the client as well as from the superiors for hard work and maintaining 100% accuracy in the work• Working on rush request received from the client and completing them within the provided TAT.• Attaining weekly calls with the client and resolving the issues of the team. Executing the changes in the process requested by the client.• Appreciated by the senior management and client for the quality work done Show less

• 

  Cognizant Technology Solutions

  Jul 2014 - now

  Salesforce Administrator, Salesforce Developer