Chiara Fiore

Experience

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  Soft Strategy

  Nov 2020 - Apr 2021

  Junior Consultant
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  Enel X

  May 2021 - Jan 2025

  Main activities:- Drive partner performance to ensure strict adherence to company standards and achievement of KPIs, fostering overall operational excellence.- Leverage periodic reports to assess partner efficiency and productivity, translating insights into actionable improvements.- Proactively identify training opportunities and spearhead process optimizations to enhance the installation network’s effectiveness.- Collaborate with internal teams to monitor partner performance and manage reward and penalty systems effectively.- Establish ambitious growth objectives and develop recognition programs to celebrate and scale high-performing partners. Show less Main activities:Customer Satisfaction Surveys:- Design and execute customer satisfaction surveys to gather valuable insights and feedback from clients- Analyze survey data to identify trends, patterns, and areas for improvements- Collaborate with teams across the organization to develop strategies and initiatives based on customer feedbackStrategic Market Analysis:- Conduct in-depth market research to assess competition, industry trends, and strategic opportunities- Provide actionable insights and recommendations to support strategic decision-making- Generate comprehensive reports based on survey results and market analysis, offering clear recommendations for improvement and strategic directionsBusiness Intelligence:- Create and maintain interactive business intelligence dashboards to monitor key performance indicators (KPIs), related to customer satisfaction- Utilize data visualization tools to present complex information in a clear and visually appealing manner Show less

  • Technical Quality Management & Compliances

    Jan 2024 - Jan 2025

  • Business Intelligence Analyst

    May 2021 - Jan 2024
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  Enel Group

  Jan 2025 - now

  Order Management and Logistics