Danilo Bacci

Danilo Bacci

Followers of Danilo Bacci654 followers
location of Danilo BacciRome, Latium, Italy

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  • Timeline

  • About me

    Senior Operations Manager | Customer Experience | Process Digitization| Lean Agile Methodology | Artificial Intelligence

  • Education

    • Computer / Programming Courses

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      Database Access – Visual Basic 6.0 – Visual J++
    • Diploma Maturita’ Classica - Ist. Sant’Apollinare in Roma

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  • Experience

    • Western Union

      Apr 2001 - Jun 2021

      • Main contact for all company departments especially for Business and Operations in the European region regarding the definition, planning and implementation of projects and initiatives.• Coordination of activities within the Global Customer Care Organization (CARE) and direct interaction with several outsourced Call Centers.• Operational Execution of Sales, Business, Compliance, Marketing, and IT projects aimed to increase the company's growth and complying with current legislation.• Core Team Member for Digital projects in partnership with Amazon and Poste Italiane/Poste Pay. Show less

      • Senior Manager Operations – DRI Customer Care EU & CIS

        Jan 2016 - Jun 2021
      • Sr Manager Operations – Italy Contact Center Manager

        Jan 2014 - May 2021
      • Operations Manager – Help Desk IT

        Jan 2008 - Dec 2014
      • Team Leader Operations – Help Desk IT

        Jan 2002 - Dec 2007
      • Help Desk Specialist- Help Desk IT

        Apr 2001 - Jan 2002
    • Hexa Credit Care

      Jul 2021 - May 2022
      Senior Manager Customer Operations

      Head of the Customer Care (BPO) area for all Caring, Credit Collection, Churn Prevention, Upselling Campaigns, Back Office for important Partners in TelCo, Energy and Consultancy sectors. Important results achieved in restructuring the organizational model focused on improving performance through changes aimed at enhancing people and their professional growth. Constant attention to Sustainable Economic Management and a strong focus on sharing Best Practices through Multi-Skills, Cross-Function and Cross-Product objectives. Show less

  • Licenses & Certifications