Danilo Bacci

Experience

• 

  Western Union

  Apr 2001 - Jun 2021

  • Main contact for all company departments especially for Business and Operations in the European region regarding the definition, planning and implementation of projects and initiatives.• Coordination of activities within the Global Customer Care Organization (CARE) and direct interaction with several outsourced Call Centers.• Operational Execution of Sales, Business, Compliance, Marketing, and IT projects aimed to increase the company's growth and complying with current legislation.• Core Team Member for Digital projects in partnership with Amazon and Poste Italiane/Poste Pay. Show less

  • Senior Manager Operations – DRI Customer Care EU & CIS

    Jan 2016 - Jun 2021

  • Sr Manager Operations – Italy Contact Center Manager

    Jan 2014 - May 2021

  • Operations Manager – Help Desk IT

    Jan 2008 - Dec 2014

  • Team Leader Operations – Help Desk IT

    Jan 2002 - Dec 2007

  • Help Desk Specialist- Help Desk IT

    Apr 2001 - Jan 2002
• 

  Hexa Credit Care

  Jul 2021 - May 2022

  Senior Manager Customer Operations

  Head of the Customer Care (BPO) area for all Caring, Credit Collection, Churn Prevention, Upselling Campaigns, Back Office for important Partners in TelCo, Energy and Consultancy sectors. Important results achieved in restructuring the organizational model focused on improving performance through changes aimed at enhancing people and their professional growth. Constant attention to Sustainable Economic Management and a strong focus on sharing Best Practices through Multi-Skills, Cross-Function and Cross-Product objectives. Show less