Oak Ekunno

Experience

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  UPS

  Jan 2001 - Feb 2005

  Operations Supervisor

  Began as Inbound Package Handler in Dec. 2000Was promoted to management in one monthCertified to be an Inbound Training Supervisor for new hiresTransitioned to Inbound Dock SupervisorTransitioned to Sort Aisle SupervisorTransitioned to Outbound Dock SupervisorMotivated diverse workforce to a unified goals of safety, performance,accuracy, and OSHA-complianceDocumented attendance, job excellence, and any discrepancies

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  IKON Office Solutions

  Apr 2005 - Jun 2008

  Site Manager

  Provided leadership and direction for implementation of the first St. Louis area site for implementation of electronic print/scan jobs and package tracking.Supervised and managed performance of staff of 3 with oversight of daily operations and customer service.Managed staff training and development in best practices job procedures to ensure operational efficiency.Delighted internal customers by devoting personal attention to their needs and actively seeking their feedback.Protected company assets on-site through inventory management of paper, ink cartridges, office supplies, and software hard copies/licenses.Made software and production purchase decisions with buy-in from key stakeholders. Show less

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  AT&T Services, Incorporated

  Jun 2008 - Dec 2016

  Specialist - Tech Vendor Management

  Collaborated with the Chief Security Organization to successfully manage expectations of over 100 offshore work groups and supplier contacts in timely processing of firewall and access requests.Realized annual savings of $29M with successful transfer of offshore connectivity from a company paid expense to a supplier paid revenue.Consistently maintained high client satisfaction with on-time delivery of 90% for application and software offshore clearance and connectivity.Ensured compliance with Security Policy Guidelines and mitigated unnecessary risk with removal of access for over 300 offshore resources that had not been following appropriate procedures.Drove results to consolidate software title storage by using VLOOKUP in MS Excel and communicating the change in the software access methodology from Citrix to Hosted Virtual Desktops (HVD).Demonstrated powerful communication in time-sensitive environment to respond professionally to irate business clients and escalate completion deadlines or reset expectations.Invested any down time to familiarize myself with rising and future technology topics such as: Big Data, Network Functions Virtualization, Domain 2.0, Cloud Architecture, etc. Show less

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  Iota Phi Theta® Fraternity, Incorporated

  Jun 2010 - Oct 2013

  Midwest Assistant Regional Polaris

  - Assist with the implementation of Membership Intake activities.- Meet regularly with the Regional Polaris to ensure operational objectives and goals of the Fraternity have been met.- Report on administrative aspects of regional operations to the Regional Polaris.- Assist in the preparation of the annual State of the Region Report.- Ensure pertinent information from the Regional Polaris and Fraternity leadership is disseminated to Chapter Polari in a timely manner.- Monitor development in the region in terms of trends, directions and issues with regard to fraternities and/or Greek Life.- Build relationships with university or college officials for serving campus fraternities.- Provide assistance in the coordination and planning and logistics of regional and/or state meetings.- Counsels and advises the chapters within the assigned region by conducting visitations as needed and maintaining regular contact with the Chapter Polari (i.e., correspondence, phone calls, visitations, e-mail, etc.).- Serves in an active role in the chartering of Chapters.- Trains and actively interacts with Alumni Members that serve as Chapter Advisers.- Advise the Regional Polaris on strategic development and key planning issues and make recommendations when requested.- Other duties as requested. Show less

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  Grow 2 Go Christian Center

  Mar 2013 - Jun 2024

  Assistant Head Usher

  Assisting the Head usher by communicating with ushers.

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  Iota Phi Theta® Fraternity, Incorporated

  Oct 2013 - Aug 2017

  Midwest Regional Polaris

  Preside over 40 Chapters in 8 States. Establish goals and best practices. Approve Brotherhood Intake Requests for Collegiate and Alumni Chapters. Enforce Constitution, Bylaws, and Standard Operating Procedures.The Midwest was established on December 17, 1974. Please visit our site at http://MidwestIotas.IotaPhiTheta.org

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  Uber Technologies

  Jan 2017 - Feb 2017

  Uber Expert

  General Support and On-boarding Support

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  Apex Systems

  Feb 2017 - May 2017

  IT Asset Manager

  Led an IT Software Asset Management project to realize cost savings through software ownership consolidation and mitigate security risks through version control assignment of over 1,000 titles and 15,000 users.Developed an approved communications plan to systematically deliver information to leadership in alignment to project timeline.Coordinated with project sponsors, key stakeholders, and subject matter experts on a weekly basis and as-needed to brainstorm, determine goals, touch base, and course correct.Gathered valuable information from SQL Databases queries and learned to do the same in ServiceNow data repositories.Professionally presented reports and progress with formalized documents, spreadsheets, and slideshows through Skype for Business teleconferences, phone conference calls, and face-to-face meetings.Collaborated well with contractors and employees to balance workloads, meet project deadlines, anticipate new work requests, and achieve positive results. Show less

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  Beacon Hill Staffing Group

  Sept 2017 - Mar 2019

  Level 2 Billing / Systems Analyst

  Analyzed billing system on ICOMS and web-based platforms to convert newly acquired customers’ equipment to a more secure and uniform format for sales, technical support, and billing.Queried customer databases to provide useful data to co-workers for equipment conversion.Contributed to the management team by using free time to increase skills on a one-off project. The project shortly after became the department’s focus due to efficient, on-time, and accurate delivery.Carried skills and understanding of the business needs to transition to other projects after completing the scope of work on a previous project.Took initiative to volunteer to take on assignments for team members that were either unavailable or in need of assistance due to a time constraint.Identified opportunities for business and process improvement. After successfully implementing the recommendation, developed and trained team members, as instructed. Show less

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  Beacon Hill Staffing Group

  May 2019 - Aug 2019

  Billing Analyst

  CSG ACSR Specialist with DevOps QA writing test cases, performing regression testing in development environments, auditing BRFs, Test Case Automation, and release production support.

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  Charter Communications

  Aug 2019 - now

  Responsible for developing and executing formal test plans to ensure the delivery of quality software applications. Involved in test planning, writing test cases/scripts, test case automation and test execution. Works on projects of high complexity within one or more development environments. Works on multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system.Actively and consistently supports all efforts to simplify and enhance the customer experience.Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status.Collects and analyzes data for software process evaluation and improvements and integrates them into business processes to address the business needs.Documents all problems and assists in their resolution.Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners.Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed. Show less Results-focused and resourceful IT management professional with proven progressive experience in leadership of operations, IT analysis, development and production support, database administration. Proactive and creative problems-solver with demonstrated success and identification of opportunities to mitigate risk our dues cost through process and system improvements. Collaborative and results focused with excellent communication to build rapport with clients, vendors, staff, and key stakeholders to ensure service excellence in fast-paced, high-pressure environments, requiring adaptibility and decisiveness. Show less

  • Quality Assurance Lead

    Nov 2021 - now

  • Billing Analyst

    Aug 2019 - Nov 2021
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  Grow 2 Go Christian Center (G2GCC)

  Jun 2024 - now

  Head Usher

  Lead Usher Ministry