Jaymee Westover

Experience

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  Vanderbilt University

  Aug 2012 - May 2014

  I provided technical assistance to students, faculty, and staff, effectively resolving a wide array of computer-related issues with a strong emphasis on customer service and satisfaction.As part of my responsibilities, I skillfully managed telephone inquiries, representing the university in a courteous and professional manner. Additionally, I offered valuable guidance and support in person when required, ensuring a seamless and positive experience for all individuals seeking assistance. I delivered exemplary customer service with a positive and upbeat demeanor. I consistently maintained assigned areas in a neat and organized manner, reflecting a high level of professionalism and attention to detail at all times.

  • ITS Help Desk Agent

    Mar 2013 - May 2014

  • Dining Services Employee

    Aug 2012 - Mar 2013
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  Nanophase Technologies

  Jun 2013 - Aug 2013

  Operations Intern

  I actively contributed to the initial implementation of an enhanced 5S inventory control system, effectively supporting the optimization of operational processes.Utilizing my proficiency in Excel, I skillfully created spreadsheets that visually represented intricate data, aiding in efficient analysis and decision-making processes.I diligently performed various other administrative tasks, including filing and general office work as requested by the Head of Operations.

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  Misión El Salvador Santa Ana

  May 2014 - Aug 2015

  Missionary

  In a leadership capacity, I effectively managed and provided guidance to groups of fellow missionaries, fostering a collaborative and purpose-driven environment to achieve common goals.Demonstrating strong communication skills, I adeptly conveyed complex material to diverse audiences, including children and adults from varying educational and socio-economic backgrounds.I further leveraged my expertise to teach and tutor English to Spanish speakers, facilitating language acquisition and empowering them to overcome language barriers with confidence. Show less

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  Tutor.com

  Oct 2015 - Sept 2016

  Tutor

  I effectively communicated clear expectations and comprehensive subject matter in Math, Science, and Spanish, ensuring students' understanding and success in their studies.Employing ingenuity and resourcefulness, I skillfully identified creative solutions to navigate students through problem-solving techniques, fostering their critical thinking abilities.Additionally, I demonstrated a high level of autonomy and self-motivation, proactively working towards meeting specified goals and desired outcomes, consistently delivering results in a self-directed manner. Show less

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  Latin American Public Opinion Project

  May 2016 - May 2017

  Undergraduate Research Fellow

  I conducted comprehensive audits of more than 100 interviews, detecting and meticulously documenting instances of fraud.I proficiently utilized statistical software to analyze and present survey data, providing valuable insights to stakeholders in a clear and organized manner.Moreover, I demonstrated my adeptness in communication and attention to detail by expertly composing and proofreading both academic reports and website content.

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  Vanderbilt University English Language Center

  May 2016 - Aug 2016

  Intern

  I successfully executed a diverse range of office and programming tasks, demonstrating my versatility and proficiency in handling various responsibilities to support organizational objectives.

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  CAROL M SWAIN FOUNDATION INC

  May 2016 - Mar 2019

  Research Assistant

  I researched prevailing political and societal trends, meticulously compiling and presenting pertinent information in a concise and informative manner.I played a key role in modernizing the second edition of the textbook "Debating Immigration." I updating four chapters with the latest and most relevant data and analyses. Additionally, I collaborated with others to co-author the conclusion section, contributing valuable insights and expertise to enrich the overall content. I also diligently edited the manuscript, ensuring accuracy, coherence, and adherence to high-quality standards. Show less

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  Town of Farragut, Tennessee

  Sept 2020 - Dec 2020

  Intern

  I analyzed detailed budget and performance data to glean valuable insights for decision-makers.Furthermore, I demonstrated my proficiency in crafting and refining ordinances and personnel policies, diligently researching and summarizing potential modifications to various town policies for enhanced governance.I meticulously audited the town's online permitting system, making suggestions for improvements, and actively participated in establishing a streamlined process for updates.In a collaborative capacity, I contributed to over 20 meetings, engaging with leaders and community stakeholders to gain insight into the town's strategic vision and goals. Show less

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  The Sycamore Institute

  Sept 2020 - May 2021

  Policy Intern

  I was responsible for conducting comprehensive research, drafting and meticulously editing a policy brief centered around the implementation of 5G technology in Tennessee. I also created informative figures and tables to enhance the effectiveness this research brief.With a keen eye for detail and precision, I conducted thorough proofreading of technical documents, ensuring accuracy and clarity.I further offered non-partisan research support whenever necessary, utilizing my expertise to provide valuable insights and unbiased assistance. Show less

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  City of Knoxville

  Oct 2021 - Aug 2024

  In my role, I am responsible for overseeing a portfolio of $31 million in federal and state grants, as well as skillfully administering departmental operating budgets amounting to $103 million.One of my core competencies lies in the detailed analysis of financial data derived from diverse sources. This enables me to provide key insights to management, aiding them in anticipating and promptly responding to challenges.In addition to financial oversight, I actively engage in process evaluation to identify opportunities for heightened efficiency, enhanced communication, and strengthened compliance protocols across the organization. By implementing these improvements, we consistently strive to optimize our operations to provide the best service possible to local constituents. Show less I adeptly handled budgeting and management of significant financial resources, overseeing more than $130 million in fixed assets, $6 million in federal grants, and an $11.5 million internal service fund.To maintain financial integrity, I ensured transaction accuracy and strict adherence to local, state, and federal policies.Working in close collaboration with various city departments, I fostered mutual understanding and facilitated compliance with budgetary principles, resulting in a cohesive financial environment. Show less

  • Financial Analyst II

    Dec 2022 - Aug 2024

  • Financial Analyst I

    Oct 2021 - Dec 2022
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  Matrix Consulting Group

  Sept 2024 - now

  Senior Consultant

  I help state and local governments understand the full cost of their services through cost allocation plans and fee studies, working with jurisdictions from Alaska to Hawaii, California to North Carolina, and everywhere in between.