
Barry John
Customer Service Representative

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About me
Photographer + Video Director | Branding + Social Media
Education

Cameron Heights Collegiate Institute
2012 - 2016
University of Waterloo
2016 - 2021Bachelor of Arts (B.A.) Economics & Communication5-year honours co-op program
Experience

University of Waterloo
Jun 2015 - Oct 2016Customer Service Representative
First Slice Media
Jul 2015 - Mar 2017Junior EditorCreation and ideation: assisting with and traveling to photo shoots, scouting locations, designing sets and lighting, editing photos and videosEditorial and B2B: Improving the quality of website material, locating brands that are in need of advertising, creating a storyboard for commercials and branded content

Barry J. John
Jun 2016 - nowBusiness Owner/Creative Director• Entrepreneur traveling to clients and working with them to create photo or video content based on their needs. Primarily creating content for brands/celebrities/musicians' social media and sites• Successfully briefing clients, creating personnel schedules, source talent/crew, and manage work completion on shoots/projects. As an effective communicator, I develop and deliver regular digital strategy presentations to various marketing teams, management, and stakeholders.• Liaison between brands, customers, and outsourced marketing/production teams • Video/Photo: concert/event recaps and reels, branded content, BTS video work, stand-alone portrait sessions, and product launch material.• Digital Marketing: track measurable data through software and excel, creating and optimizing brand identities, creating business leads through social media, SEO, and digital strategy optimization. Show less

Reitmans Canada Ltée/Ltd
Sept 2016 - Dec 2016Sales AssociateSeasonal retail position

Gap
Feb 2017 - Mar 2018Managing store social media: tracking growth and engagement, staying up to date with social media trends, engaging with followers.As a photographer and content creator: curating/creating content based on new product lines, organizing photo shoots in a timely manner. Strategist: marketing new promotions and campaigns, representing the GAP brand and style, leading marketing meetingsIncreased following by 300%+ (500-1600+) and engagement 5x Retail position: providing exceptional customer service, ensuring sales and conversion targets are met, organizing the store in a visually appealing manner
Social Media Specialist
Sept 2017 - Mar 2018Sales Advisor
Feb 2017 - Mar 2018

Campaign Support
Apr 2018 - Aug 2018Outbound Contact Centre AgentOutbound calling agent for political campaigns, various private research collections, and government or brand surveys

MT Space
Jul 2018 - Feb 2019Social Media Coordinator• Creating and implementing a marketing and public relations plan and editorialcalendar, managing all social media accounts, generating engaging content,• Leading and planning marketing meetings• Collect data on growth and engagement, developing an optimal postingschedule based on collected data, and generating leads/awareness of events• Assisting with email marketing, B2B and customer cold calls, new websitedevelopment, SEO• Using industry digital marketing strategies to increase social media followersand overall engagement:• Was able to increase following by 250% and engagement 7-10x. Show less

Blast Marketing Inc.
Apr 2019 - Dec 2019Brand Ambassador• Ambassador activations for various brands, understanding company values and product information, traveling for contracts. Includes: generating leads, direct marketing, brand representation, informative showcase/demonstration

CARESPACE Health+Wellness
Jun 2019 - Nov 2019Patient Coordinator• Assisting with patient record-keeping, appointment booking, follow-ups, invoicing, payment collection, and patient support (phone and chat)• Checking and stocking inventory, product orders with vendors, maintenance/upkeep, key holder (open and close), other administrative duties• Social media/online duties: research articles/evidence-backed content for posting, increasing traffic and awareness, community management, update and add new business listings online

Mosaic North America
Aug 2019 - Oct 2019Brand Ambassador
Shopify
Nov 2019 - Mar 2021Merchant Success/Team Contact• As Merchant Advisor: A direct to customer role, supporting Shopify’s merchants and acting as a business coach to offer solutions for a merchant’s business through marketing and growth conversations. • As a Team Contact: Continue to maintain communication and relationships with team members, liaison with WFM and own team to support staffing movements, view/present team KPIs and discuss strategies regarding metric growth/goal achievement between team members for support channels, host team times• Owning development and professional growth with internal experimental projects• Regularly view personal QA scores and KPIs to ensure support is growing and following company guidelines + targets• Staying up-to-date on new product offerings and feature updates through regular emails, training courses, and internal resources• Preparing for regular team meetings Show less
Licenses & Certifications

Google Ads + Marketing Platform
Google
Pool CPR
Canadian Red Cross
International Baccalaureate
International BaccalaureateJul 2016
Honors & Awards
- Awarded to Barry JohnForbes 30 Under 30 Nominee Forbes Jun 2018 Nominee for "Art and Style" category, 2019 list.
- Awarded to Barry JohnUniversity of Waterloo Merit Scholarship University of Waterloo Aug 2016
- Awarded to Barry JohnOntario Scholar Ontario Ministry of Education Jul 2016
- Awarded to Barry JohnCameron Heights C.I. Honours Roll Cameron Heights Collegiate Institute Feb 2016
Volunteer Experience
We Day Volunteer - Youth Direction and Greeting
Issued by Free The Children on Oct 2015
Associated with Barry JohnJunior Group Leader at CLEW
Issued by Hugh O'Brian Youth Leadership Canada on May 2015
Associated with Barry JohnMember at Large (MAL) Student Activities Council
Issued by Cameron Heights Collegiate Institute on May 2013
Associated with Barry JohnYouth Leader and Graphic Designer
Issued by KWCF on Feb 2013
Associated with Barry JohnVBS Group Leader
Issued by KWCF on Jul 2013
Associated with Barry John
Languages
- enEnglish
- spSpanish
- koKorean
- maMalayalam
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