Peter Corvetti

Experience

• 

  Black Dawg Sealcoat

  Apr 2013 - Apr 2015

  Field Technician

  -Performed field operations for a nationally recognized contracting firm. -Planned and executed field work involving complex strategy, logistics, and coordination of heavy commercial machinery.

• 

  Black Dawg Sealcoat

  Jan 2015 - now

  Business Operations

  -Management of all aspects of customer relationships from account onboarding, scheduling & coordination, to communication and overall satisfaction from all parties. -Provision of multi-faceted customer-facing support: addressing customer questions & concerns, product complaints, contract queries, and overall problem resolution. -Process building, creation & development for complex projects. Responsible for implementation of software systems and introduction of workplace efficiencies. -Functional human resources officer with active role in employee well-being, business planning, and organization. Led daily team meetings to coordinate active contracts, address questions and maintain employee morale. -Oversees customer invoicing and payment reconciliation, ensuring receipt of all expected funds at the completion of all contracts, and providing vendor oversight and timeline adherence. -Responsible for planning and project management for commercial contracts, ensuring smooth workflow, coordination of technician team deployment, and material supply logistics and delivery.-Responsible for oversight of all on-site safety procedures to ensure procedural adherence, timeliness, and quality of work.-Management of advertising and recruitment, onboarding and training of new hires and potential candidates. Responsible for conducting employee evaluations and reviews, and providing reports to ownership on opportunities for advancement for all team members. -Responsible for assessing customer or vendor needs and product requirements for new partnerships, ensuring appropriate contract deliverables are defined and met.-Led seasonal marketing campaigns and strategies in alignment with ownership-Ensured timely reports to upper management to address concerns, contract outcomes, vendor relationship, and employee morale. Responsible for dissemination of report outcomes, addressing concerns in a timely manner, and implementation and adherence to updated measures. Show less