Mauricio Boesch

Experience

• 

  Real Hotels & Resorts

  Jun 2002 - Oct 2008

  Chief Concierge

  Developed the Chief Concierge Position in the San Pedro Sula InterContinental Hotel. Trained at Austin Texas and Guatemala City. In charge of being the bridge between hotel's guest and the city. Must be In the Know of all the city's activities and build a valuable network to get anything done around town for the guests. In charge of training the personnel in customer service related areas and making sure guest's room were according to their unique preferences.

• 

  Myron Manufacturing

  Oct 2008 - Dec 2010

  Team Lead

  In charge of 20 Customer Service representatives, and all their administrative needs. Training, coaching and developing their talent and providing structure for a successful attainment of business and personal goals. Managed chat and voice queues.

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  Claro Honduras

  Feb 2012 - Oct 2012

  Corporate Account Representative

  Managing corporate customers relations in the North Atlantic region of Honduras. Provide exceptional customer service and technical support to all corporate customers assigned to me. Visited customer on the field and was part of the Claro-Digicel merger.

• 

  DistribuidoraSanRafael

  Oct 2012 - Mar 2013

  Sales Supervisor

  In charge of making sure the sales persons had all the tools to make them successful. Managed retail and wholesale customer relations for the north coast of Honduras.

• 

  Convergys

  Feb 2013 - Dec 2016

  Team Manager

  Successfully manage operations and develop human talent on a daily basis. Coordinate all HR activities for the team, provide a coaching based improvement plan for all agents, provide quartile based management of KPIs and analize data daily for trends and possible improvement areas on continuous improvement. Train on customer service and sales on a daily basis.

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  Grupo Novanti

  Jan 2017 - Dec 2017

  Gerente Comercial de País Honduras

  -Planificar, ejecutar y controlar todas las actividades del área comercial alineadas al plan estratégico aprobado por la dirección de la empresa. con el propósito de alcanzar los objetivos de ventas y mercadeo así como la rentabilidad de la empresa en Honduras.-Definir indicadores del área comercial y monitorear sus resultadosmensualmente para controlar la ejecución de ventas e identificar oportunidades enfocadas a incrementar ventas, cobertura y/o rentabilidad (estados de resultados por cliente, días de cartera, porcentaje de mora, efectividad de visita, etc.).-Proponer tácticas en base al análisis de oportunidades derivadas del mercado, los usuarios y de la competencia para tomar decisiones oportunamente que contribuyan al fortalecimiento de nuestra propuesta de valor.Gestión y soporte de la reportería, flujo de información, gestión del negocio y planeación del mismo a nivel operativo y organizacional en el área comercial.-Supervisar y liderar al personal a su cargo en la consecución de los objetivos propuestos.-Proponer y programar reuniones de revisión de resultados con el equipo directivo. Show less

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  Wrrk

  Nov 2017 - Jul 2018

  Customer Service Agent

  Chat and email Customer service agent, working for 3 different accounts. This position was a Work from home environment online for US BASED companies.

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  Cementos del Norte S.A.

  Nov 2017 - now

  Leader of the sales department. Create the marketing plan for every year.Create the sales and price projections for every year.Manage sales KPIsDirect and oversee the creative side of the Marketing PlanDirect and oversee the multichannel platforms Direct and oversee the budget allocation and spendingDirect and oversee ATL/BTL budget, spending and strategy.Direct and manage the company´s price and product startegies

  • Head of Sales

    Jan 2023 - now

  • Head Of Brand

    Nov 2017 - Jan 2023