Martin Reilly

Experience

• 

  McDonald's Corporation

  Nov 2008 - Sept 2009

  Crew Member

  Serve customers, prepare food in a timely manner, monitor stock levels and clean as I worked.

• 

  Asda

  Oct 2009 - Feb 2016

  Counters Colleague

  In this role I am responsible for providing quality service to clients. I have gained skills and experience in monitoring stock levels in addition to working as a team member to ensure that daily tasks are completed proficiently. This has allowed me to understand the importance of clients to any business and provide attentive and confident service. Furthermore, this position has given me valuable experience in how to successfully work under considerable pressure in terms of effective time management. Show less

• 

  Sky

  Feb 2016 - Mar 2016

  Customer Retentions Advisor

  • Working as a team member and individually to meet/exceed minimum customer retention targets• Carrying out effective conversations with clients on the phone in order to establish the best deal for them• Managing Sky’s operating system- Stan- in order to access client accounts, implement changes and satisfy Data Protection requirements • Keeping up to date with and learning about the latest Sky products in order to provide quality service

• 

  Morgan Stanley

  Apr 2016 - Aug 2016

  Graduate Equity CCP Analyst

  • Primarily responsible for the completion of daily processing tasks• Investigated and resolved issues to ensure that trade bookings, confirmations processing and trade settlements all flowed smoothly• Contacted clients via email and phone to resolve any trade issues• Daily use of Excel and firm systems • Worked effectively as both a team member and at independent level

• 

  Trafalgar Contractor Solutions

  Apr 2017 - May 2017

  Caseworker

  PPI Case Handler, working with various in-house systems at a bank.

• 

  State Street

  Jun 2017 - May 2019

  Derivatives Specialist

  I worked within the Cash team which involved liaising with particular counter parties and processing their cash amounts on behalf of a large institutional client.This also entailed enquiring with the Front Office and Custodian teams to ensure that derivative cash amounts were agreed correctly and in a timely manner. Furthermore, I completed various cash reports throughout the day and made use of a variety of skills via Excel and internal systems.

• 

  Northern Trust Corporation

  May 2019 - now

  I work within IMLG- Investment Manager Liaison Group- where I am responsible for providing operational support and high-quality service to investment managers globally.Acting as a key point of contact for IMs and colleagues across different departments for any custody service delivery issues is a pivotal function of my role.This high level of service to IMs is imperative to ensure maximum client satisfaction regarding timely settlement of their investments.I also make use of various in-house systems in order to provide reporting services to external contacts and complete reports under tight deadlines throughout the working day. Show less

  • Team Leader Custody Client Services

    Oct 2023 - now

  • Custody Technical Coordinator

    Feb 2022 - Oct 2023

  • Senior Custody Client Service Representative

    Jun 2020 - Feb 2022

  • Custody Client Service Representative

    May 2019 - May 2020