Deepak Kadyan

Experience

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  Park Hyatt

  Dec 2013 - Apr 2015

  Bartender - Banquets & Oriental Bar and Kitchen (Fine-dining Restaurant)
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  Rotana Hotel Management Corporation PJSC

  May 2015 - Jan 2020

  Got Promotion within the Rotana structure as Assistant Specialty RestaurantManager for 160 covers Signature Restaurant named TEATRO in Sundus Rotana in February2018.Successfully operated Teatro maintaining and retaining high standards of food andbeverage quality, service and marketing. Successfully launched theme nights (Sushinight, Wine Dinner, Cigar Event, Home Infused Gin and Teatro Brunch)AchievementsWon the world luxury restaurant award Russia 2019 Middle East & NorthAfricaTeatro became the no.1 restaurant in Muscat after opening with in 5 monthon TripAdvisor.Hosted Chain de Rotisserie 24 Oct 2018 & awarded as a best host fine-dining restaurant in Muscat.Lead the division to 98 % LRA results in 2018 Brand standard audit.Voted as a number one newly open fine dining restaurant 2018 in Muscat.Got the best results in 2018 Engage to life (employee satisfactionsurveys) among all the departments and sub sections in the hotelscoring 97 percent.Revenue growth in Teatro outlet over 46.9% compared to 2018.ResponsibilitiesManaging the day to day operations of the Restaurant & BarPreparing F&B Recipes Costing for all the outlets.Working closely with finance department to sort out all finance relateddiscrepancy.Getting feedback from guests on social networking sites TripAdvisor andreverting to queries with the help of Marcomm department.Maintaining the Guest Dining Experience kanari score of the department byproviding exemplary services and getting outstanding feedback from theguest on Rotana online survey.Making training plans for the team members with help of training departmentbased on supervisor feedback received month to month.Supported the F & B director by creating the yearly F&B promotionalcalendar, wine list for all the outlets & phraseology manual for the entire F&Bdivision.I am food and beverage Departmental Trainer (DT) to monitor all the L&D scoreand colleagues training records. عرض أقل

  • Assistant Fine-Dining Restaurant and Bar Manager Sundus Rotana Muscar

    Mar 2018 - Jan 2020

  • Head Bartender (Teatro Signature Fine-dining Restaurant) (Pre-opening)

    Oct 2017 - Feb 2018

  • Bartender Boston Bar, City Center Rotana, Doha (Pre-opening)

    May 2015 - Oct 2017
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  Novotel Hotels

  Jan 2020 - Dec 2021

  Fine Dining Restaurant & Bar Incharge

  · Reporting to: Hotel General Manager· Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.· Stayed abreast of all federal, state and local regulations and made sure restaurant met food safety standards.· Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.· Sought out and implemented methods to improve service and team performance to boost business sustainability.· Prepared and led food service and Beverage service training programs to teach staff various tasks such as FIFO, condiments, correctly inputting orders into system and performing cash or credit card transactions.· Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.· Developed and implemented quarterly drink menus and specials, increasing beverage sales by 2%.· Created Menu of signature cocktail and food items to increase overall revenue base on slow moving items or dead stock.· Interviewed, hired and trained F&B staff on bar and food knowledge, customer service standards and productivity strategies which improved customer retention and bolstered sales.· Coordinating outlet supervisor, bartender and operation.· Prepare food and Beverage menu engineering and promoted upsell items.· Managed customer service, overseeing operations and resolving issues quickly.· Maximized employee morale and corrected performance issues in accordance with established standards.· Responsible to communicate with Chef to discuss menu, marketing strategies and online or personal guest feedback.· Responsible to Attend HODs morning meeting and weekly marketing and revenue meeting.· Organize and deal with restaurant entertainment companies and prepare contracts for live music. عرض أقل

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  Rotana Hotel Management Corporation PJSC

  Dec 2021 - Aug 2023

  In my role, I managed operations across various outlets, including all-day dining, in-room dining (IRD), lobby lounge, conferences, and events, leading a team of 32 staff. I successfully implemented revenue-generating promotions and meticulously planned day-to-day operations. My commitment to excellence earned me the highest manager score in employee engagement surveys and a remarkable 98.5% in the mystery guest shopper evaluation—the highest score ever recorded for Flavours on Two all-day dining. Additionally, I focused on fostering team growth, ensuring each member had opportunities for professional development. عرض أقل

  • Restaurants Manager

    Dec 2021 - Aug 2023

  • Assistant Fine Dining and Bar Manager

    Dec 2021 - Sept 2022
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  Salter Brothers Hospitality

  Oct 2023 - now

  Restaurant Specialist

  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.• Managed staff schedules, ensuring adequate coverage during peak times and reduce cost.• Conducted regular team meetings to foster communication, set goals, and discuss performance metrics.• Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.• Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.• Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.• Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.Reports• Daily Operational Reports (Opera, POS): Monitored daily operations and identified areas for improvement.• Sales Reports (Oracle Micros reporting and analytics): Analysed sales trends and developed strategies that boosted revenue by 15%.• Staff Training (SOP): Designed and implemented standard operating procedures for staff training, improving service quality and consistency.• Customer Satisfaction Reports (Social Media, Review Peo): Utilized feedback from social media to enhance customer experience, leading to a 20% increase in positive reviews.• Financial Reports (Oracle Micros): Prepared comprehensive financial reports to ensure accurate budgeting and forecasting, contributing to a 12% reduction in costs.• Costing and Pricing: Conducted detailed costing and pricing analysis to optimize menu pricing, increasing profitability by 8%.• Menu Engineering: Engineered menus based on sales data and customer preferences, which improved menu item popularity and sales.• P&L (Profit and Loss): Managed P&L statements to track financial health, ensuring a 5% increase in net profit margins عرض أقل