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Shibu Nambiar

Shibu Nambiar

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  • Timeline

  • About me

    Senior Group Manager | AVP Operations at WNS

  • Education

    • International Air Transport Association

      2008 - 2008
      IATA Certified Ticketing,Reservations and Customer Service

      •Provide excellent customer service and build customer loyalty•Understand the various services and facilities available to airline passengers during their travel•Advise customers on passport and visa requirements, as well as on travel insurance options•Plan and reserve travel itineraries using standard industry coding•Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products•Book and sell travel products using Global Distribution Systems (GDS)… Show more •Provide excellent customer service and build customer loyalty•Understand the various services and facilities available to airline passengers during their travel•Advise customers on passport and visa requirements, as well as on travel insurance options•Plan and reserve travel itineraries using standard industry coding•Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products•Book and sell travel products using Global Distribution Systems (GDS) such as Abacus, Amadeus, Galileo or Sabre Show less

    • University of Pune

      -
      Bachelor of Arts (BA)

  • Experience

    • Wipro Digital Operations and Platforms

      May 2011 - Sept 2021

      Responsible for all Critical Performance MatricesUnderstand client expectations on deliverables and ensure that resources are aligned accordinglyResponsible for meeting revenue targets by managing shifts/WO’s/leaves etcEnsure that the required HC is available month on month and is billed accordinglyEnsure that the queue meets the ISO and Standardization audit requirements and client audit requirementsMaintain process compliance and integrity of data. Coaching and mentoring reps for consistent performance and planning growth for my team members. Show less

      • Operations Manager

        Sept 2005 - Sept 2021

      • Assistant Manager

        May 2011 - Sept 2014

    • WNS

      Sept 2021 - now
      Senior Group Manager | AVP Operations

  • Licenses & Certifications

    • Certified Associate in Project Management (CAPM)® Exam Tips (2023 Update)

      LinkedIn
      Nov 2023
      View certificate certificate

    • Generative AI for Business Leaders

      LinkedIn
      Mar 2024
      View certificate certificate

    • Lean Six Sigma Green Belt (ICGB)

      Wipro Digital Operations and Platforms