Erica Barragan

Experience

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  ANTHONY'S COOKIES LLC

  Oct 2013 - May 2016

  Administrative Assistant/ Supervisor

  Managed the store's daily operations, published weekly schedules, and filled positions as store needs arose. Responsible for the accounting, wholesale relationships, daily banking, accounts payable, and payroll review. In charge of employee recruiting, training, and retention.

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  Vive la tarte

  Nov 2016 - Dec 2019

  Operations Manager

  In charge of the daily operations for three locations including scheduling, inventory, enforcing policies, stepping into any position as needed, and problem solving for any issues that arose. Responsible for the entire on boarding process from posting ads, interviewing, and final paperwork. Managed payroll for all locations and reported to owners. Designed and implemented new workflows that improved the company.

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  Whole Foods Market

  Oct 2020 - Apr 2021

  Baker

  Responsible for baking off the appropriate amount of morning pastries to replenish floor product in order to maintain daily fresh product. Maintained the replenishment of refrigerated items such as cake slices, parfaits, cupcakes, cream pies, and items as such. Decorated cakes, cupcakes, & tarts for store stock and pre placed orders. Responsible for the production of creams, ganaches, curds, and mousses for daily use.

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  Smallcakes A Cupcakery

  May 2021 - May 2022

  Cake Decorator

  Responsible for baking fresh products while maintaining waste to reasonable levels. Maintain company standards throughout all processes, systems, and products. In charge of all custom cake orders that are taken and produce desired outcomes for customers. Train other staff members on cake decorating skills to help build their skills.

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  Lotus Bakeries

  May 2022 - now

  Order Fulfillment Specialist

  Responsible for inputting, processing, and invoicing customer orders using SAP system. File claims to transportation and warehouse teams as needed. Daily collaboration and communication with internal sales and logistics team as well as external parties such as customers, 3PL warehouse, and transportation teams. Provide top notch customer service to all of our customers, answering any inquiries via email and phone and following up with their requests in a timely manner as well as escalating issues as needed. Show less