Deep Enrich
Connie D'Ettorre
1000 followers
Montreal, Quebec, Canada
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About me
Senior Director Customer Care
Education
Jfk
1993 - 1997High school High School/Secondary Diplomas and Certificates
Concordia University
2001 - 2004BA Political Science
Vanier College
1998 - 2001DEC Languages
University of Virginia Darden School of Business
2018 - 2018ELDP Business Administration and Management, GeneralPower and leadership: Getting Below the Surface
Experience
HSBC
Jan 2002 - Jan 2011Senior Manager Operations (collections)
Jan 2008 - Jan 2011Unit Manager Collections
Jan 2004 - Jan 2008Assistant manager
Jan 2002 - Jan 2004
Day Trading
Jan 2011 - Nov 2014Retail Investor
CIBC
Dec 2014 - Feb 2016Senior Manager Retail account ServicesManagement of operations within collections business
Capital One
Feb 2016 - Jan 2020Montreal Contact Center Lead
May 2019 - Jan 2020Senior Manager Operations
Feb 2016 - Dec 2019
Aylo
Feb 2020 - Jan 2024Senior Director Customer Care and Billing Support
Oct 2022 - Jan 2024Senior Director Human Resources
Jun 2021 - Oct 2022Senior Manager Customer Care
Feb 2020 - Jun 2021
Expedia Group
Aug 2024 - nowConsultant
Licenses & Certifications
- View certificate
Blockchain Basics
LinkedInMay 2021
Languages
- frFrench
- itItalian
- spSpanish
- enEnglish
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