Lakshmi Narayana

Experience

• 

  Xerox

  Sept 2004 - Aug 2010

  Responsible for new project analysis and preparing weekly production plans. Acquired excellent interpersonal and managerial skills during the tenure with the company.Lead 2 end to end mid account in-house transitions & due diligence activities with complete ownershipSPOC for resolving the process related. Lead client communication on firming up SLA’s, Transition Plan and Ramp PlanManage virtual teams and track multiple work streams Assessing customer feedback, evaluating areas of improvements & providing feedback to the associates on improvements and achieving customer satisfaction matrices. Responsible for maintaining Quality Statistics, metrics and for the weekly client calibration. Giving daily updates to the team, calibrations, interacting with clients regarding doubts, updates, quality and any other process problems. Conducting meetings with members whose quality is not up to the client’s requirements, understanding their problems and suggesting the ways to bring up the quality. Assigning work as per the workload and updating production of the team members.

  • Team Leader

    Jul 2008 - Aug 2010

  • Analyst

    Mar 2005 - Jul 2008

  • Associate

    Sept 2004 - Mar 2005
• 

  Altisource

  Feb 2011 - Sept 2012

  Team Leader

  Lead a team of 20-25 and motivating the team of skilled personnel towards achieving the organizational goalsAssume complete ownership for assigned asset management inventory. Ensure all milestone related to asset management are met as per the prescribed guidelines and timelinesWork with internal spoke teams and external vendors to improve on workflow process in order to meet SLA timelinesMentor and work alongside team leaders and associates to deliver on team goals

• 

  Mobius Knowledge Services

  Sept 2012 - now

  Completely owning the responsibilities of pre-sales during the life-cycle of prospects and opportunities. Structure and prepare detailed proposals, implementation plan and commercials in consultation with the delivery team. Review the daily enquiries/RFP/RFI in detail and prepare a synopsis of the same along with a detailed responsibility matrix with stakeholders identified. Liaising with multiple expert teams to gain an in-depth knowledge and convert them to a formidable proposal meeting customer demands Work with Sales and Product Management / Marketing on competitor information, industry analysis, and market trends.Spearheaded cross-functional initiative to achieve increased win rate, Pipeline penetration.Helping the sales team with required support for customer meeting Drive all aspects of successful Proof of Concepts from requirements and design to training and delivery.Accomplishments include consistently attaining quarterly and annual objectives assigned by managementRun regular reports in CRM to understand what opportunities are actively being pursued Show less Work with sales management to fully qualify and manage the delivery of pre-sales Proof of concept / value engagementsPreparing and answering RFPs: organize the offer solution team, solution definition, effort and cost estimationDirectly manage day to day activities of pre-sales staff and sales support activitiesBuilding the proposal repository, case studies & reports based on industries, stages, campaigns & clients. Further improving the quality of the proposals with newer ideas.Maintaining the turnaround time to 72 hours for each proposal & presentation4+ years’ working in global, complex business models that have successfully delivered solutions to market Show less Frame work direction and plan for the associates after a thorough assessment of their capabilitiesSetting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the processMonthly Sr. management presentation of all project forecast and actuals Manage the performance and behavior of 3 front line supervisors through effective 1:1 meeting, and mentorship. Implement initiatives for managing attrition, improving performance and maintaining the morale of the workforce.Drive sign-offs from appropriate stakeholders on client business objectives, solution, risk assessment, commercials, and preferences.Work with Sales management to identify and qualify business opportunities, identify key customer technical objections and convert prospects to customers. Show less Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision. Meet or exceed gross profit goalsRegularly review and analyze key metrics across the site to identify root causes and formulate solutions to improve performanceProcess Improvement, by delivering significant Business impacts and/ or contributions to the company through improvement to quality, productivity, or customer experience.Conducted internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelinesIncreased productivity by 20% whilst simultaneously reducing headcount by 10%. Identified inefficiencies and made recommendations for process improvements Show less

  • Senior Presales Manager

    Apr 2022 - now

  • Presales Manager

    Apr 2018 - Mar 2022

  • Operations Manager

    Oct 2017 - Mar 2018

  • Deputy Manager

    Sept 2012 - Sept 2017