Stephanie Ely

Experience

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  Self Employed

  Jan 1987 - Jan 1998

  Contemporary Dancer, Teacher and Choreographer

  Creating contemporary dance programmes for children and adults in schools, higher education and academies.Producing workshops, artistic tours and performances for all ages.Founder member of Osmosis Physical Theatre Company, France.Performer with Artlink (UK), Amnesia, Averses and Osmosis (France).

• 

  AIV

  Jan 1995 - Jan 2002

  Responsible for an Outdoor Activity and Performing Arts Centre in the French Alps.This residential centre hosts events and activities throughout the year targeting schools, social groups and specialised technicians.Planning, creating schedules and managing up to 25 employees. Founded the Performing Arts Department at this residential centre in the French Alps.Building teams of specialists to deliver theatre, dance, music and artistic installations.Created learning programmes, defined internal processes and managed events presented internally and for local performances.

  • Assistant Director

    Jan 1998 - Jan 2002

  • Artistic Director

    Jan 1995 - Jan 1998
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  Emirates

  Jan 2002 - Oct 2007

  Resource Planning Manager

  Management of Resource Planning teamReporting and Planning ManagerForecasting, Scheduling, Time Off and Real Time MonitoringResponsible for the development of internal processes and proceduresCo-ordination and management of the team responsible for the implementation of Genesys Workforce Management System for Emirates European Contact Centre.

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  Genesys

  Oct 2007 - Oct 2018

  Certified Professional in Genesys Workforce Management v8.5.Internal promotion following proven achievements during Workforce Management Cloud and Premise implementations. Recent projects include:- Ten Group (international high value bank & credit card companies)- Mercedes Benz (Atlanta USA)- Paypal Worldwide (delivering bespoke support to Paypal Dublin)- First Direct (part of HSBC Group)- HSBC global (multi-lingual world-wide deployment)- Atom bank (new app-based UK bank on Genesys Cloud)- Telecom Italia (multiple business units for internal, co-source & outsourcing for 40k+ agents)- Nordea Bank (Denmark, Norway, Finland & Sweden) Show less In addition to my responsibilities in my previous role with Genesys, I specialised in Cloud Workforce Management installations throughout Europe Middle East and Africa.Responsible for defining the new Cloud specific WFM processes, I created internal/external support documentation and continuously liaise with technical consultants responsible for the installations.I maximise face-to-face contact with end-users and remain passionately involved in the delivery of the highest standard of consultancy and support throughout the WFM deployment. Show less Responsible for Genesys Workforce Management user design and configuration, accompanying customers throughout their WFM implementation.Working closely with Resource Planners to encompass all business rules in the WFM configuration, I define bespoke WFM best practices for each unique business environment, creating supporting process documentation to assist customers in their daily use of WFM.I am responsible for the transfer of information concerning all Genesys WFM functionalities and go-live support.I have been involved in WFM configuration developments where businesses have undergone a total re-structure.Working with world-wide, international companies, with particular focus on Europe, Middle East and Africa, I have designed and implemented WFM environments with 15k+ agents, operating in multiple time zones. Show less

  • Principal Consultant Workforce Optimisation

    Apr 2017 - Oct 2018

  • Senior Consultant Genesys WFM Cloud Expert

    Jan 2015 - Oct 2018

  • Senior Consultant Workforce Optimisation

    Oct 2007 - Mar 2017
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  WFM Boost, providing Genesys WFM business consultancy

  Sept 2018 - now

  Software Consultant

  Providing Genesys Workforce Management consultancyCertified Professional in Genesys Workforce Management version 8.5WFM Boost clients include:Achmea AGRO, Netherlands 2021Telenet, Belgium 2020/21MACIF, France 2020Achmea SAR & IAM, Netherlands 2019/20Matmut PRS & PGIS, France 2019/2020Achmea DFZ, Netherlands 2019Miele, Germany 2019/2020Swedish Tax Office, Sweden 2019Belfius Bank, Belgium 2018