Rohan Kumar

Experience

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  Dell Technologies

  Aug 2008 - Nov 2010

  Senior Tech Support Assosciate
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  HCLTech

  Jul 2011 - Jul 2018

  Proactive problem manager

  Job responsibilities include handling the esclations from helpdesk and trouble shooting the issues on the user's systems via remote screen sharing, maintaining the Service Level Agreements. Working on active directories and servers 2003 and 2008 R2, adding users to particular groups, providing mailbox rights and addition and deletion of users.Also handling the blackberry exchange server and helping the user to configure the mailbox on the blackberry handheld devices. Skilled in windows troubleshooting and various softwares.Responsible for maintaining the SLA of the tickets pending in the queue regarding the timely response and closure.Being an email admin, needs to keep a check on the emails coming from the users and assigning them to the team members for the response.Needs to create the daily shift handover for the next shift and weekly reports for the manager Show less

• 

  IT BY DESIGN

  Aug 2018 - Feb 2024

  Senior System Administrator

  -Troubleshooting Desktop software, OS and hardware problems via Teams, email and telephone, utilizing remote support.-Password administration and access support for Active Directory, Exchange Serverand several internal/proprietary systems and applications.- AD user management which includes Adding/deleting/creating/modifying user account information, resetting passwords, creating and updation of distribution lists, shared drives.-Active Directory administration, OUs, group policies for different departments.- O365 user, Group and license managemnet. -Email secuity management using barracuda email security- Creating documents on the Back up and patching policies for client- Managing backup on checkcentral and Datto- Managing NOC alerts using PRTG Network Monitor tool- Trained on SCCM and Azure- Trained on Microsoft Intune Show less