Firas H.

Experience

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  Computer Club S.A.

  Jul 2000 - Jul 2001

  Systems and Networks engineer

  Provided technical support to multiple Securities firms and the Hall of the Athens Stock Exchange. Assisted in the maintenance of the network in the Athens Stock Exchange Hall and ensured the smooth operation of server-based logistics and Securities applications. Additionally, resolved technical issues and ensured prompt and effective communication with all stakeholders.

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  Mototech S.A.

  Aug 2001 - Mar 2007

  Senior IT Specialist -System & Network engineer

  My role involved managing the installation and maintenance of servers, PCs & printers, as well as overseeing Help Desk Administration.I was also responsible for creating user guides and organizing operational procedures within the company's departments to enhance communication and workflow between them.Furthermore, I was tasked with documenting the production process for the weekly car magazine AUTOCAR with the goal of identifying areas for improvement.

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  Step One S.A.

  Apr 2007 - Aug 2008

  System & Network Administrator - Navision Developer

  Conducted Navision development for clients by performing SQL Server installations, database creation and backup, and creating/modifying forms, reports and tables to meet their specific needs. As part of my role as an IT manager and Navision developer, I was outsourced to work for company A.N. Mavrofidopoulos (http://www.mavrofidopoulos.gr/). In this position, I oversaw the creation of the infrastructure for the company, including the computer room and network, and established a VPN connection between the head office in Piraeus and the new warehouse in Aspropyrgos. I also served as project manager for a team responsible for developing a WMS for managing the warehouse within the Company's Navision ERP. Show less

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  Uniplan S.A.

  Sept 2008 - Nov 2009

  Software Developer

  I worked on SoftOne Development projects for clients in both the private and public sectors. My responsibilities included installing SQL servers, creating and executing queries, developing custom applications, and handling printings and indexes. Additionally, I played a key role in developing an ERP system for the register of accountants within the Economic Chamber of Greece https://www.oe-e.gr/oe/.

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  Olympic Brewery S.A. (Part of the Carlsberg Group)

  Dec 2009 - Feb 2015

  IT Manager

  Installation, administration and maintenance of the company's infrastructure. Troubleshooting, systems backups, archiving, disaster recovery and expert support provider, Help Desk Administration, Budgeting & Asset Management (H/W & S/W).Achievements: Design and implementation of 3 Computer Rooms to host the IT needs of the Business, along with 10 Point of sales around Greece. During my work at Olympic Brewery, the company went from 0% to 13% of market share and was bought out by the multinational Carlsberg brewing company. Show less

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  RAFARM S.A

  Mar 2015 - Mar 2017

  IT Manager

  FDA Preparation of the company’s IT and infrastructure for inspection to comply with FDA GMP Requirements for the Pharmaceutical industry. Restructuring the company’s system backups, archiving & disaster recovery, redesigning the system policies and enforcing new guide rules for the users. Administration and maintenance of the company's existing infrastructure. Troubleshooting, Help Desk Administration, Budgeting & Asset Management (H/W & S/W). Achievements : RAFARM is the first Greek pharmaceutical industry to successfully complete an inspection by the US FDA.Successfully Passed 2 Inspection audits for Pharmaceutical GMP Compliance (Federal Drug Control Service of Russia, Lachman Consultants FDA mock Audit).Reduced printing costs 30% by negotiating pricing and fees of a Managed Print Services contract, while ensuring the continuation and enhancements of services Show less

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  IBM

  Sept 2017 - Feb 2018

  System Engineer

  • Installation, configuration, administration and monitoring of cloud environment hosts (VMWare vSphere, MS Hyper-V).• Creation, configuration and management of clusters, resource pools, vApps, VMs, Standard and Distributed Virtual Switches.• Troubleshooting & monitoring vCenter performance metrics, diagrams and alarms.• Deployment and configuration of Linux (RedHat, CentOS, Ubuntu) and Windows (2008, 2012R2, 2016) operating systems.• Administration of storage environment and management of datastores & volumes.• Backup for cloud infrastructure using IBM Spectrum Protect (IBM Tivoli Storage Manager).• General software and hardware monitoring with IBM products (Tivoli Monitoring, Nagios)• Creation of documentation regarding daily tasks and common procedures.List of Clients supporting Daily: Bank of Cyprus, Famar, Forthnet, IBM Production & Internal Data Center, ICAP, Kotsovolos, Melissa, Telegnous, Uniglass. Show less

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  Stonebranch, Inc.

  Mar 2018 - Oct 2019

  IT Network Administrator

  Administration and maintenance of the network and IT infrastructure of the company across our 3 offices (Greece, Germany, United States).Administration of the company's Office 365, Atlassian Confluence, Salesforce, 8x8.Troubleshooting, Help Desk Administration (Atlassian Jira), Budgeting & asset management of hardware and software.Authoring and implementing the system policies and enforcing new policies and processes.

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  Neurosoft

  Nov 2019 - Dec 2021

  Responsible to:• Design, review, and implement IT strategies that are in line with the business strategies of customers.• Developing capability in IT Architecture, Security, Compliance, and Business Analysis while executing IT strategy in the disciplines of Systems and Service Desk.• Creating, planning, and executing IT policies and processes, to ensure that information systems architecture standards and security are met.• Design and manage the structure, growth, and delivery of Managed Services customers service solutions.• Assuring the delivery of high-value IT services to clients, monitor the actions of IT teams and liaisons.• Managing a diversified team of technical specialists that are responsible for the structure, growth, and delivery of existing and future Managed Services.• Ascertain that IT teams are appropriately sized, trained, and motivated, with an emphasis on teamwork, service excellence, and ownership of customer issuesMain Clients: Stavros Niarchos Foundation Cultural Center (SNFCC), Hellenic Electricity Distribution Network Operator (ΔΕΔΔΗΕ), OPAP (ΟΠΑΠ), Papoutsanis, Karamolegos, Karatzas and Partners Law Firm. Show less Information Technology Operations Team Lead for our client “Stavros Niarchos Foundation Cultural Center (SNFCC)”•Responsible for managing and overseeing ICT Service delivery.•Establish IT priorities and long-term strategic plans that are consistent with corporate goals.•Responsible for effectively managing the IT infrastructure with the key aims of ensuring operational performance, capacity, risk management and implementation of future strategy.•Provide strategic ITSM leadership through all phases of an enterprise-wide deployment.•Technologies and competencies used: Microsoft Windows Server (2012-2016), Linux (Centos), VMware vSphere, Hyper-V, IBM Tivoli Backup (TSM), IBM-Lenovo Servers & Enterprise Storage, IBM BigFix, Office 365, Atlassian Confluence-Jira, Unify, Citrix, Symantec Messaging Gateway, Sophos & TrendMicro Antivirus, ManageEngine Asset Explorer and Desktop Central. Show less

  • IT Managed Services Supervisor

    Jan 2021 - Dec 2021

  • IT Operations Team Lead

    Nov 2019 - Jan 2021
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  Sportserve

  Jan 2022 - Nov 2022

  Information Technology Operations Team Lead

  Sportserve is a promising and rapid developing company operating in multiple markets and regions. Offering a wide range of B2B services such as: online consultancy, technical and operational support and cutting-edge technological solutions for various industries.My current role is Team Leader of 9 engineers / 2 Technical Teams consists of: Service Delivery Team and End Users Support Team.Team operating in “24/7 Follow the sun” model with engineers working from Armenia, Greece, Kenya, Malaysia, Philippines, Serbia.Responsible for leading, developing and managing the staff that support and maintain the on-premise and cloud-based infrastructure of the company. This includes Infrastructure, systems development, integration and management, closely with other ITOPS teams. Also operates as a technical lead and subject matter expert in providing end to end engineering advice and support in respect of one or more areas of Complex Infrastructure systems, services, and networks, Virtualization, Data Center & Cloud services. Show less

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  Copenhagen Offshore Partners

  Nov 2022 - now

  Information Technology Service Delivery Manager

  🌐 In my current role, I am responsible for overseeing and developing our internal IT platform and ensuring the smooth operations of IT platforms for offshore wind projects.🤝 As a trusted IT advisor, I provide expertise to both internal and external clients, offering tailored solutions to meet their IT needs.🔄 In terms of project management, I lead the establishment of new Microsoft 365 platforms for offshore wind projects and manage the creation of first-line support agreements.🔒 Taking ownership of cybersecurity solutions and its associated roadmap is a key aspect of my responsibilities.💼 I also assume ownership of various IT support tasks, providing guidance to the existing IT supporter and offering hands-on support when needed. Additionally, I ensure proper business ownership of our IT systems and manage a network of external advisory services. Show less