Khushal Puri

Experience

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  Standard Chartered Bank

  May 2002 - Jan 2017

  Leadership & Delivery: Directed a specialist team to manage critical operational processes, ensuring quality, efficiency, and risk management within the Global Client Delivery model. Oversaw client onboarding, renewals, and offboarding, focusing on compliance and anti-money laundering controls.Change Management: Led transformation initiatives by implementing new project management methodologies and change management plans, ensuring smooth transitions and minimizing disruptions to enhance project success.Compliance & Governance: Monitored industry regulations and developed compliance procedures to ensure adherence to legal requirements and implemented effective governance and oversight arrangements to maintain high standards of operational control.Client Consultancy & Strategic Guidance: Provided strategic consultancy and tailored solutions based on clients’ business goals. Managed client accounts, supported client-facing activities, and delivered exceptional service, contributing to improved client relationship health and service quality.Operational Excellence & Process Improvement: Enhanced operational risk management and efficiency through root cause analysis and LEAN principles. Managed high-quality service delivery, improved audit standards, and led the implementation of new products and services, achieving significant improvements in client service metrics. Led Automation Project: Spearheaded implementing client-facing automation solutions, significantly reducing Turnaround Times (TATs) by over 30 days, cutting errors by 50%, and improving information quality. Global Representation & Rollout: Represented the Middle East at the COPI 2.0 workshop in Singapore, successfully overseeing the global rollout of COPI 2.0 in October 2016. Enhanced Risk Management: Improved risk management processes and streamlined operations, decreasing renewal overdue rates from 16% to below 3%. Show less

  • Associate Director ,Client On-boarding & Account Management ,Client Delivery, Global Banking

    Dec 2014 - Jan 2017

  • Associate, Client Coverage Manager, Corporate and Institution Banking

    Aug 2012 - Nov 2014

  • Senior Client Service Manager, Client Services Group

    Dec 2010 - Jul 2012

  • Unit Manager, Trade Finance

    May 2002 - Nov 2010
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  Fiserv

  Jul 2017 - Apr 2022

  Program Manager & Head Client Delivery ME

  Lead & monitor multiple ongoing projects for 13 MEA Financial Institutions in the areas of credit card Issuing and Acquiring business; Debit solutions & ATM; Card production & print; Fraud & Risk management; VisionPLUS Account processing solutions; Information, Analytical & Reporting; e-commerce and mobile Commerce; Gift & Pay cards; POS payments & customer contact and loyalty.Significantly improved on-time delivery of 100+ (Over 100,000 hours) individual financial solution projects, delivering 97% on or under budget with an 82% accuracy to estimate. Managing team of project managers & coordinated delivery of multiple program/projects (totaling $7Mio+) related to Tokenization, Platform migrations, Product launch into a new market, central bank mandates, multicurrency wallet, 3D secure. Provide strategic guidance to clients, offering insightful solutions and recommendations based on industry best practices. Collaborate with clients to understand their business goals and challenges, and tailor consulting services accordingly.Responsible for overall program / project delivery by actively performing health checks, monitoring stage gates, reviewing milestones to ensure control of scope, timeline and budget, early identification of issues, determining potential resolutions, assigning the appropriate resources, communication status, tracking and resolving them in a timely manner. Lead in operationalising key elements of the program/ project by defining, planning, orchestrating, and delivering a given initiative, often involving multiple internal and external constituents and matrix partners.Direct the coordination of all implementation tasks involving third-party vendors such as MasterCard, VISA, Cardinal Commerce, ARCOT, IDEMIA, as well as consultation to clients on system implementation. Show less

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  QiCard

  Apr 2022 - now

  Director- Group PMO, Client Delivery, Financial Solutions