Steve Alexander

Experience

• 

  Pep Boys

  Mar 1994 - Sept 2000

  Service Manager

  Knowledge I learned with my time at Pep Boys was immeasurable, I was able to learn from the bottom up. I started as parts counter salesperson, promoted to Parts Manager within nine months, then Service Manager six months later. I filled many roles during my time with Pep Boys with my primary focus on customer service. Here are a few examples of my duties as Service Manager.. Making certain customers left happy, knowing without questions they received the best service at the best price.. Manage 3 counter sales people along with five technicians, three general line mechanics and four tire/oil and lube techs.. Managing weekly schedule for all employees, within the budgeting confines. . Facilitated new hire process from interview, negotiations, required background checks and screenings.. Responsible for all monthly recognition awards and disciplinary actions that may be required.. All ongong training for me and my staff. Always emphasizing the importance of knowledge. Show less

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  Barrett Dodge Chrysler Jeep

  Sept 2000 - Oct 2006

  Service Advisor

  Managing customer issues and expectations for customer service during their experience. . Initial contact with customer to absorb and digest issues with vehicle.. Convey issues to technician in a very descriptive, yet concise manner to facilitate repairs correctly the first time in, eliminating come backs and customer dissatisfaction . I obtained Chrysler Gold level certification and also helped dealership achieve Five Star rating for the first time.

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  Ecklers industries

  Jan 2011 - now

  Product Manager

  Product Manager for Camaro, Chevelle, and El Camino product lines. Working to exceed monthly and year end sales goals, while remaining customer focused. Managing loading new parts, updating content for existing parts, and improving product illustration when required.. Work with pricing manager to adjust margins as required to increase customer value. . I also write technical and feature articles for Chevy Classics magazine, while also providing featured parts for every issue

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  Eckler Industries, Inc.

  Dec 2015 - now

  Senior Product Manager for Firebird, Mercedes Benz, Porsche, Comet, Galexie, Fairlane, Econoline, Edsel, Mustang and Nova. Load new and exciting parts. A strong focus on customer service, to make certain every customer experiance is the best. Managing daily, monthly and yearly sales goals, while assisting pricing department to maintain margin while giving customers the best and most competitive price. I continue writing feature and technical articles for Eckler's monthly magazine. I also provide the new parts and featured parts list that will be related to all featured cars or articles. . Looking at each product categorie and sub categories to maximize marketing potential, while keeping margin inline for the company and customer value. . Maintaining all web sites and catalogs. Work with pricing manager to adjust margin as required to maintain a competitive edge, while still offering the best value. Show less

  • Technical Advisor / Technical Customer Service

    May 2017 - now

  • Senior Product Manager

    Dec 2015 - May 2017