Nupur Pal

Experience

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  Matrix Cellular (International) Services Ltd.

  Oct 2013 - Feb 2019

  Executive operations
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  Urbanclap

  Aug 2015 - Dec 2019

  carried out short - term projects to improve the experience of professionals on the platform:1.churn process (salon at home)-responsible for understanding the reason of low utilization professionals through running interactive -tats and calls.-deep dived the reason of low utilization for last 6 months of professionals due to which they get churn and resolve them.2.delinquency (recovery process)-reduced delinquency of loan by 60% by recovering the loan the amount from partners.-responsible for providing key learnings and challenges to product and business team & basis automated the payment feature for loan by implementing on partner application.3.background verification (bgv)-structured the process and get it automated for bgv of partners on the platform and led the process training and documentation for the business an partner experience team.-supervise the work of bgv team to ensure resolution and closure of cases.-coordinate with the third party team with bgv related issues and ensure resolving them from their end. show less product-handled data management for existing categories to improve customer requests conversions with a/b tests, user lifecycles, cross-platform differences, and more and help shape the face of our product.-launched new cities, countries and categories , and test them across all platforms, ensures data sanity before deployment.-closely worked with business , marketing, design and engineering team to decide the product flows and help them execute these.monetization-single-handedly managed the monetization operations form the product side. show less

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  Freshworks

  May 2021 - now

  Finance operations