Ritesh Sharma (PGDBM, PgMP®, PMP®, PRINCE®, CSM®, ITIL®v3)

Experience

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  Ericsson

  Nov 2006 - Sept 2009

  Solution Integrator

  • Sigtran Functional testing/Analysis and Upgradation for Vodafone (Mumbai)• Tariff Audit and Optimization regarding charging Structures for Aircel/Maxis(Kolkata)• Migration Project from PPAS to CP6 , CP6 Expansion for AIRCEL/MAXIS (Kolkata)• Migration Project for Vodafone – CP3 -CP6 (Mumbai)• Voucher Server ( DTH) for AIRTEL-BHARTI (Delhi)• Charging Network Restoration Airtel-Bharti (Mumbai)• Migration Project for AIRTEL-BHARTI from PPS to CS3 platform ( Gujarat, MP, Rajasthan Circles)• Implementation, Integration and Testing of Service Data Point , Account Information and Refill for AIRTEL-BHARTI( Kolkata)• Supporting Fellow team members remotely regarding various technical issues and concerns. Show less

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  OnMobile

  Sept 2009 - Jun 2010

  Associate Delivery Manager

  • Managing End to End Delivery of Voice Portal and M Radio as part of VAS Deployment Projects for Operators in Indonesia.• Responsible for Project Scope definition, Project Planning and Analysis, Project Execution,identifying new opportunities for rolling out different VAS Services.• Owning the Project in terms of Managing and Coordinating with various Stakeholders in the Project such as - Customer, Development and Engineering, Operations,Quality assurance, Logistics, Third party content providers.•Identifying new opportunities for rolling out different VAS Services. Show less

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  Redknee

  Jul 2010 - Nov 2012

  Solution Delivery Specialist

  • Technical Consultant regarding Redknee products.• Solution Delivery & Customer Relationship management.• Deployment, Migration, Upgradation for the Redknee Solutions across different Customer around the Globe.• End to end Solution Delivery life cycle management.• Documentation, including Preparing Acceptance Test Suite, Migration Procedures , and MOPs.• Mostly working on protocols like DIAMETER,RADIUS UCIP,RADIUS,SS7 and Sigtran.

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  Ericsson

  Nov 2012 - Nov 2017

  •Carrying out all the deliveries of a CPM including managing Project Timelines, costs, Quality, Resources and over all Contract fulfilment.• Working with Region (Western and Central Europe) Project Management Offices, to analyse,figure out and plan Work Packages that can be delivered by Delivery teams within India inonshore/offshore model.• Doing end to end Project Planning, Scoping, Staffing regarding the Work Packages and ProjectDeliverables.• Doing Risk Management, Change Management, Scope control, Resource ManagementProgress Dashboard etc.• Project Tracking in terms of Effort utilised, Progress made, Milestone Achieved.• Managing all the Stakeholders starting from the Regional Program Managers, customer SPOCsand internal Governance team.• Doing Project/Program Governance in terms of Utilization, Scope, financials, and timelines. Show less • Solution Analysis, Understanding and Gathering the Customer Requirements.• Working with CPM towards Effort estimations,Competency analysis/On-boarding, Risk and Impact Analysis.• Working towards preparing Solution Design Documents, Technical Reports and discussing the same with Customer.• Preparing Detailed Test Case Suites, Regression Testing Document• Leading the team for Installation and Integration activities.• Ensuring there are no Gaps on the Requirement Captured and current solution being implemented.• Carrying out Training Sessions with the Local Support Teams. Show less

  • Customer Project Manager

    May 2015 - Nov 2017

  • Delivery Lead

    May 2013 - Apr 2015

  • Senior Messaging Consultant

    Nov 2012 - Apr 2013
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  Nokia

  Nov 2017 - Jun 2019

  Project Delivery Manager

  • Managing the LTE rollout Projects for Major US Carriers.• Leading Geographically distributed Warrooms ( US+India)towards supporting pan-US migration of RAN sites.• Planning and scheduling and tracking of Rollout phases.• Working closely with Regional Program Director towards Project Governance and Project Dashboarding.• Managing supply and procurement vendors to ensure timely delivery of hardware.• Stakeholder Management: Working with Customer, vendors and internal stakeholders ( Account team - US, Regional and local support teams, Leadership and cross domain counterparts).• Managing project KPIs along with Payment milestones, Risk Mitigation and Resources.• Working on Nokia Project Management tools such as IPM, ePIC, BluePlanet, SAP etc. Show less

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  TELUS International

  Jul 2019 - Nov 2021

  Program Manager - Service Delivery

  Working as Program Manager towards Digital transformation engagements for major Canadian Telco SP in multi-contractual models , accountable for end to end delivery, in terms of Scope, Timelines, Quality and Financials while managing a cross functional team of 60+ FTEs spread across three different geographies/time zones.Responsibilities/Accomplishments:• Building and managing a team of SMEs, Developers, SDETs, Integrators towards delivering in different phases of the project.• Creating and executing delivery Strategy, overall delivery mode, onshore offshore resource structure for successful deliveries.• Working closely with the Sr. Leadership and steering committee towards overall Project governance.• Costing, Budget forecasting, ensuring margin targets are met and overall financial health of the Program.• Overall planning and scheduling for the Program to ensure delivery timelines are met.• Customer management and relationship building for a close client engagement for the ongoing program.• Drafting and framing customer contracts locking down the delivery scope, cost, KPIs, timelines etc.• Doing Risk Management, Change Management, scope tracking.• Working closely with presales team, Recruitment team, co-vendors, CoEs towards Program deliverables. Show less

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  Ericsson

  Nov 2021 - now

  ICT Program Director