Cherrie Groves

Experience

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  John Ratcliff Attorney at Law

  Sept 1999 - Jan 2001

  Legal Assistant
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  Marshall & Associates, LLC

  Jan 2001 - Aug 2013

  Enrolled Agent

  Tax preparation and planning, Small business consultation, Accounting, Federally licensed taxpayer representative

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  Matthews, Beaty & Co

  Oct 2013 - Sept 2014

  Enrolled Agent

  Tax preparation and representation

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  Block Advisors

  Sept 2014 - Feb 2018

  Enrolled Agent and Office Manager

  Lead office to highest new client growth in district in 2014Increased new client retention by 6% in 2015Increased Office Net Promoter Score by 9.3%Increased Product Attach Rate by 24.8%Current Preseason TPRG +60%Instrumental in Front Line of New National Brand LaunchBank Agency Training

• 

  Girl Scouts of Louisiana - Pines to the Gulf

  Feb 2018 - now

  The Manager of Membership assists in the comprehensive design, development, and implementation of plans to extend and deliver the Girl Scout Leadership Experience.Responsible for creating, innovating, and executing volunteer engagement and management strategies. Responsible for ensuring the creation and delivery of high-quality volunteer training, support resources, and other engagement opportunities.Develops and implements a comprehensive plan for girl and adult membership growth andretention using analysis of market data on demographics, membership trends, and other available information.Supervision of volunteers and employed staff in the development and implementation of a plan of work.Ensures that delivery systems reflect the identified needs and interests of girls and adultvolunteers; researches the needs of girls and communities within the jurisdiction to ensurethat the Girl Scout Leadership Experience reflects identified needs and philosophy of GirlScouting.Provides leadership to the development of program resources and marketing materials tosimplify the volunteer experience. Monitors and incorporates planning and implementation of GSUSA initiatives along with national and local trends affecting girls throughout the council jurisdiction. Develops Volunteer Training that optimizes the 21st Century learning philosophy andprovides an optimal learning environment for volunteers that can be accessed throughmultiple channels.Oversees the implementation of technology including the council customer relationshipmanagement system and the Volunteer Toolkit to ensure optimal utilization in providingcustomer support.Maintain ownership and responsibility of the following council projects and initiatives: AdultAwards and recognition, training calendar, volunteer retention, and SU restructuring/support.Works in partnership with other operational and organizational functions to supportorganizational mission, goals, and strategic priorities. Show less

  • Manager of Volunteer Engagement

    Nov 2022 - now

  • Manager of Membership

    Feb 2018 - Nov 2022

  • Membership and Curriculum Specialist

    Jun 2021 - Feb 2022

  • Troop Support Specialist

    Feb 2018 - Jun 2021