Anthony York

Experience

• 

  BP/AMOCO

  Jan 1995 - Jan 2000

  Satellite Network Engineer
• 

  SAIC

  Jan 2000 - Mar 2003

  Project Manager
• 

  VGT

  Jan 2004 - Sept 2020

  District Manager

  Professional Experience:Video Gaming Technologies (Tulsa, OK) Field Service Manager• Supports business goals in collaboration with senior management and stakeholders. • Effectively communicate expectations to team members in a timely and clear fashion. • Works directly with area Supervisors to ensure all aspects of service standards are satisfactorily maintained• Guarantees area supervisors maintain accurate and timely reporting of all field responsibilities• Any and all other duties as they pertain to operating and maintaining a successful Field Service department • Special Projects pertaining to district operations.• Conducts corrective training and counseling as required to ensure prompt compliance to company policies and procedures • Consults with Human Resources to resolve personnel difficulties and deficiencies • Reviews Field Service Supervisors associates work schedules (on, off, on call, etc.) in the assigned areas ensuring balanced workloads etc.• Coordinates with supervisors scheduling of personnel to ensure timely completion of VGT projects• Ensures that all field services performed on VGT equipment is done in accordance with local, state, and federal tribal gaming regulations • Assures Field Service calls are done in a manner that is efficient and provides maximum customer service• Conducts scheduled and unscheduled routine inspections of VGT equipment • Trains assigned Supervisors on current company policies and procedures• Oversees technical and clerical training for new hire technicians• Conducts final interviews for Field Service candidates• Coordinates drug testing and physical requirements with Human Resources as required• Identify and resolve issues and conflicts within the teams. • Proactively manage changes in project scope, identify potential crises and devise contingency plans. Mostrar menos