Darrell W.

Education

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  Heriot-Watt University, Edinburgh, UK

  2000 - 2001

  Post graduate diploma Translation and Interpreting

  Eng-French & French-English translation and interpreting.

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  IOB

  2021 - 2022

  Consumer Protection Risk, Culture and Ethical Behaviour in Financial Services Merit

  On successful completion of this programme, you will be able to;Understand the regulatory expectations of the Central Bank of Ireland’s guide to Consumer Protection Risk Assessment (CPRA)Explain the (CPRA) impacts on customers, employees, Financial institutions and on marketsA deep practical understanding of CPRA product life cycle with emphasis on product development, sales/transaction prices and post-sales handling modulesExplain why culture is important and… Show more On successful completion of this programme, you will be able to;Understand the regulatory expectations of the Central Bank of Ireland’s guide to Consumer Protection Risk Assessment (CPRA)Explain the (CPRA) impacts on customers, employees, Financial institutions and on marketsA deep practical understanding of CPRA product life cycle with emphasis on product development, sales/transaction prices and post-sales handling modulesExplain why culture is important and what effective consumer focused culture looks likeExplain ethics in Financial Services, its relevance and importanceUnderstand importance of customer experience and its relationship with cultureAn understanding of approaches to Ethical decision-making models, framework and challenge including: whistleblowing, speaking up and managing conflicts of interestUnderstanding consumer focused behaviours. Show less

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  University of Stirling

  1996 - 2000

  Bachelor's degree French and Psychology 2.1
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  IOB

  2020 - 2021

  Banking in the Digital Age Merit

  Having completed this module, students should be able to:-Classify the range of digital tech in FinTech-Appreciate the role of tech in financial services-Understand the role of digital in banking competitiveness and strategy-Understand management issues relating to the proliferation of digital systems and tech-Be able to apply lessons learned from other industries-Critically reflect upon their own professional role and contribution to financial organisations