Július Vajs

Experience

• 

  FIC CZ s.r.o.,

  Jul 2004 - Oct 2004

  IT specialist

  - seasonal IT work – hardware related work, construction of hardware- good possibility improve Czech language skills during the studies

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  J. W. Farms LTD,

  Jun 2005 - Oct 2005

  Seasonal agricultural work

  - seasonal agricultural work- good possibility improve English language skills during the studies

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  S&A Produce LTD, Hereford, Great Britain

  Jul 2006 - Oct 2006

  Seasonal agricultural work

  - seasonal agricultural work- good possibility improve English language skills during the studies

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  Slovak Telekom

  Sept 2007 - Aug 2012

  Technical support for customers,

  ▪ Technical support team: - Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. - Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers), voice mails, web domains and webhosting, support of digital TV via metallic, optic and satellite network- Enter orders into SAP CRM- Extra task: Trouble ticket handling – problem investigating, tickets closing, tickets reopening

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  X-Trade Brokers DM SA

  Aug 2012 - Jan 2014

  DAX broker

  DAX index (self-employed)

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  MyToys.de

  Sept 2014 - Oct 2014

  Worker in warehouse
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  SoftLayer, an IBM Company

  Nov 2014 - Mar 2017

  - Special project: Build new Datacentrum in Fet/Oslo, Norway (From May 2016 until September 2016) Go-live project to build a new datacenter from the ground up and training a local set of technicians to be able to run and expand independently. Build (rack the servers and switches) and connect (ETH and fiber cables) Internal Network Rows according to the Internal layout. Create cloud and customer rows layouts - calculation depending on on the parameters of the electrical network, three-phase power strips and servers.Managing and training new technicians (12 technicians)- Effectively oversee data center operations with respect to the facility, technicians- Lead upwards of 5 individuals, observing technicians’ performance, and serving as an escalation point for issues requiring escalations- Create and implement the training, coaching, and overall development of the data center team members- Efficiency improvements, process creation and improvement, and managing daily operational integrity- Analyze the performance of the data center technical staff- Successfully manage multiple projects relating to datacenter operations from planning to execution- Assist in the dissemination of information to employees via Team Meetings by actively contributing agenda items- Responsible for the Shift operation end-to-end and shift handover- Coordination with Site Manager- Support of Operations including failure mode and root cause analysis, maintenance and troubleshooting support, internal and customer ticketing system- Capacity planning for data center facility, rack layouts, identifying and resolving data center issues pertaining to customer and network issues- Rack, build, cable, configure, and provision Intel and AMD servers- Rack, cable and deploy Cisco Layer 2 networking equipment- Troubleshoot, test, quality assurance of server hardware- Professionally resolve hardware issues via trouble ticket- Operating System Installation Show less

  • Data Center Technician - Shift Lead, Operations

    Feb 2015 - Mar 2017

  • Data Center Technician, Operations

    Nov 2014 - Jan 2015
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  Rackspace, the #1 managed cloud company

  Apr 2017 - now

  Data Center Operations Technician L3

  Using custom monitoring software and internal ticketing system to provide customer support.Identify and troubleshoot hardware failures on servers and replacing failed hardware componentsTroubleshoot operating system storage issues including file system, disk management and RAID technologiesSupport servers running Microsoft Windows and Linux Server.Deployment and configuration of new solutionsBuild and rack special customer solutions (dSAN,NetApp,IDS,FW,LB)Troubleshoot local area network (LAN) connectivity issues and re-establish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access ControllersTroubleshooting, configuring and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliancesTroubleshooting, configuring and replacement of storage devices including DAS and NAS arraysEnsure correct rotation of parts & sparesProviding technical communication relating to customer configurations in a concise, professional manner Show less