Deborah Zimmerman

Experience

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  Chmiel, Murphy, and Secor ( now Louisville Family ENT)

  Apr 2009 - Jan 2013

  TRIAGE SECRETARY

  • Served as liaison between three head/neck surgeons and patients by documenting/charting all calls/responses• Responded to patient inquiries regarding post-op¬erative issues/patient medication instructions• Tracked/documented CT, MRI, Ultrasound, PET scans and blood work results• Managed inquiries from other physician offices regarding mutual patients/consults• Called in prescriptions to appropriate pharmacies, fielding any questions/concerns and obtaining prior approvals if necessary Show less

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  Roche

  Jan 2013 - Nov 2021

  Customer Care Specialist

  Partnered with 50+ CoaguChek patients, doctors, and insurance companies to build relationships and handle daily account activities. Championed CoaguChek solutions, documented account actions, and promoted customer engagement with courtesy and efficiency. Resolved issues around account billing, medical records, and shipping, maintaining patient confidentiality and liaising with cross-functional teams. Exceeded IDS/CPS goals and metrics for positive patient feedback.Saved thousands of dollars after revealing an issue related to hospice patients and Medicare denials.Delivered a win for a patient the company by quickly resolving a problem with products and services. Captured opportunities to build trust and loyalty in valued customers. Engaged with customers via email and phone on product subscriptions, website questions, and inquiries around billing and shipping. Connected with disengaged insulin pump users and cataloged responses.Coached and trained new employees, provided feedback, and advised on best practices. Show less

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  Scout

  Nov 2021 - now

  Patient Liaison