William Bates

Experience

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  Minneapolis Park & Recreation Board

  Jul 2008 - Dec 2009

  Youth Worker

  Worked in a youth center as a front desk and youth worker. Assisted in facility monitoring, youth check-in/out, as well as participated in the youth center's events, activities, and programming. Youth center provided: computer lab, arts and crafts room, media and games, and a gym/fitness area.

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  Minnesota Twins

  Feb 2010 - May 2018

  Ticket Sales

  ● Part time game day and off day ticket sales● Some call center ticket sales preseason● Customer service

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  Wells Fargo

  May 2012 - Oct 2017

  ● Process and maintain active pipeline(20-40 loans) of various complex loan types including government and high value non-conforming.● Assisting team members including new hires as a mentor and go to for processing questions.● Ability to develop and manage client relationships while working with time sensitive deadlines.● Ensuring all compliance with mortgage regulatory requirements and Wells Fargo's policies are followed.● SAFE registered loan processor with NMLS(#1546227) with consistent production above 100% and customer loyalty scores above 80%. Show less - Final Documents – Fee HUD Review● Reviewed Final HUDs for fee-related charges for borrowers and procured missing documents for loan files.● Constant contact with Settlement Agents, Title Companies, and Law Firms● Worked on special projects (managing challenging aged inventory, loans ready for end-state, creating excel pivots to display trends) - Loan Servicing Specialist 3 – Government Insuring –VA● Executed Initial File Reviews to ensure loans were ready to be insured by VA.● Selected to work special projects with HUD Fee Review and to assist with work on FHA and FEMA loans.● Achieved premiere performer status by delivering above standard quality scores. Show less

  • Mortgage Loan Processor

    Jun 2015 - Oct 2017

  • Loan Servicing Specialist 3

    May 2012 - Jun 2015
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  Junior Achievement North

  Dec 2017 - Apr 2018

  Program Manager

  ● Recruiting high schools, teachers and volunteers to participate/teach in JA’s Company Program.● Training and support of teachers and volunteers on program curriculum both in class and outside ● In class teaching of high school programming to students enrolled with JA.● Monitor and manage curriculum reporting requirements through phone calls, email, classroom visits and teacher/student evaluations both pre and post program.● Work closely with marketing, programming and funding development directors to effectively grow and achieve program goals.In addition, was program manager of JA's flagship High School Program: (Company Program). Also, wasmanager on new program collaboration called JA/MEDA Fellows Program. This was a new program focused on entrepreneurial business/startup learning with a select group on high school students with aim to expand into coming years. Show less

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  Bottom Lounge

  Apr 2018 - now

  Bartender

  ● Bartending and bar back for multiple event types including: concerts/music shows, weddings, private company/holiday parties, and special sponsored events● Bartender/bar back for concerts in show room and in main bar (approx. 750 cap)● Wedding/Private Events setup and take down, food/drink server, along with food some kitchen food prep and dish washing experience

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  Best Buy

  Oct 2020 - now

  Product Flow Specialist

  ● Help drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.● Receives, verifies and documents physical product/inventory from trucks against manifest● Prepares and documents physical product shipments from the store to specified destinations● Operates warehouse equipment according to company safety standards to assist in moving products.● Ensures products are fully stocked on the sales floor.● Ensures products are properly secured to reduce store shrink.● Provides back up to the Planogram Specialist and Inventory Specialist as necessary.● Monitors notifications of online orders and brings the product to the customer service desk or ships directly from the store● Safely loads merchandise into customers' vehicles as requested. Show less

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  16 On Center

  Jul 2023 - now

  Security Guard - Salt Shed

  ● Venue security at Salt Shed Chicago for indoor and outdoor live concerts and shows (approx. 3300 indoor, 5000 outdoor cap)● Secures exits/doors during show, crowd/patron monitoring for medical/health emergencies, illegal distribution of banned substances/items● Experience working barricade, exits and entrances with bag checks and metal detectors/wands, crowd roaming/control to ensure safe and secure atmosphere for all patrons