Chris Apgar, CSM, CPPM

Experience

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  Gateway

  Sept 1998 - Apr 2004

  General Manager

  -Elected Gateway for Business leader for District Sales, coaching sales teams and holding weekly sales meetings to discuss strategies and performance-Project Manager for transformation of flagship store in Union Square, NYC during 2003

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  Best Buy

  Apr 2004 - Apr 2018

  Managed initiatives for Large Product Delivery Distribution Center group. Managed enhancements to operational readiness and capacity to effectively support holiday volumes. Responsibilities:Manage Inbound & Outbound operations for year round and peak holiday volumes.• Led project group to deliver redesigned online Operations Assessment • Managed labor efficiency and staffing models for production targets• Managed ad-hoc projects with cross-functional matrix groups, Open Box disposition, Warehouse Sale Events, KPI development• Managed standard operating procedure improvements and comprehensive revision Show less Responsible for Customer Care and Experience of the Home Delivery (Large Product Appliance & Television) business for Best Buy, with direct support of Pacific Sales Home Delivery and Appliance Installation. • Leader of Tier 3 Support care centers, who in turn collaborated with Home Delivery vendors and internal business partners. • Support or direct lead for multiple transformational initiatives supporting Appliance category growth. • Focused on creating a consistent, end-to-end customer experience that differentiated Best Buy from any other choice. Show less Co-Led a 500K Distribution Center servicing 94 Best Buy retail locations and Home Delivery customers across five states (NJ, NY, PA, DE and CT). • Provided direction and feedback to improve operational processes, provide a world class customer experience and reduction of costs through monthly P&L review. • Functioned as retail liaison for all Home Delivery processes, while fostering collaborative partnerships with 3PL carriers and vendors to exceed customer service needs. • Responsible for the leadership, coaching, training and review of performance standards for 7 exempt, 16 clerical and 50 hourly teammates.• Led the employee training and implementation for all major Warehouse Management System (WMS) and Order entry software rollouts. • Led the facility relocation from the original 180K site in Edison, NJ to new 500K location at Perth Amboy, NJ in 2008. Show less

  • Senior Manager, Supply Chain - Distribution Ops, Strategy & Support

    Oct 2015 - Apr 2018

  • Senior Manager, Supply Chain - Home Delivery, Customer Care

    Apr 2014 - Oct 2015

  • Customer Service Manager - Delivery Distribution Center

    Sept 2007 - Apr 2014

  • Retail Manager

    Apr 2004 - Sept 2007
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  Chris Apgar (Sole Proprietor)

  Apr 2018 - Sept 2018

  Strategic Leader | Supply Chain | Logistics | Customer Care | Project Management | Business Analyst
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  York Solutions, LLC

  Sept 2018 - Dec 2019

  JDA Business Process Analyst at Polaris Industries

  Responsible for business and process analysis, mapping, User Acceptance Training and User training guides for the JDA Enterprise Supply Planning (ESP) implementation.

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  Polaris Inc.

  Dec 2019 - Mar 2020

  IS Project Manager

  IS Project Manager for Inventory & DistributionResponsible for business and process analysis, mapping, User Acceptance Training and User training guides for the JDA Enterprise Supply Planning (ESP) implementation.

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  The Lacek Group

  Mar 2020 - May 2023

  Technical Project Manager
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  York Solutions, LLC

  Jul 2023 - now

  Project Manager at Blue Cross Blue Shield Minnesota