Derek Gaudreau

Experience

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  HSBC

  Jun 2000 - Sept 2005

  Collector

  Manage customer accounts in a queued environmentProcess debt-to-income ratios, determine debt solution, and recommend budget prioritizationMaintain awareness of compliance procedures, FDCPA, and ECOADisplay leadership skills as needed & excel in trainingPre-approve and process extensions, due date changes, payment plans, and workout assistance

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  Decision One Mortgage

  Sept 2005 - Feb 2007

  Funder/Account Manager

  Underwriting courses and modules completedCreate, proof, and condition legal documentsFund loans that are out of escrowVerify accuracy and required legal documentation, final file audit for quality complianceMaintain awareness of mortgage laws and complianceReport control weaknesses and compliance breachesHandle routine partner and processing inquiries and questions by phone

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  MullinTBG, a Prudential Financial company

  May 2007 - Nov 2023

  Account Manager
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  Prudential Financial

  May 2007 - now

  Relationship Manager

  Act as the Client’s and participant’s day-to-day contactGenerating and auditing of Plan, Client specific reports, and ad-hoc reportsEnsure ongoing Client procedures are implemented and kept up to dateManage and Lead efforts related to client conversions and implementations in conjunction with the CRMAct as the internal lead and project manager for Client Services deliverablesMaintain awareness and compliance of Federal IRS 409a rules and regulationsOversee all enrollment activity in conjunction with the CRMCoordinate and lead communications with Clients for services being performed by other internal departmentsEscalate Client issues and communicate potential sales opportunitiesResponsible for in depth knowledge of the Plan, Plan Design Checklist, and legal Plan Document Show less

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  Empower

  Apr 2022 - now

  • Lead Client Service Manager

    Nov 2023 - now

  • Senior Relationship Manager

    Apr 2022 - Nov 2023