Javier Flórez

Experience

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  CREARED - PreUniversitario y PreIcfes

  Aug 2006 - Apr 2011

  Reading Comprenhension Teacher

  Teach Reading Comprehension and Textual Analysis.

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  Teleperformance

  May 2011 - Jun 2012

  Bilingual Agent

  Customer Care for SPRINT postpaid - 3rd carrier at mobile service in United States

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  ASSIST CARD

  Jan 2013 - Aug 2019

  Design career plan of Reimbursement Coordinators, manage reimbursement from different countries across Latin America and Caribbean including Peru, Paraguay, Panama, Bolivia and Colombia. Handle corporate communication with SURA, SEGUROS BOLIVAR, COOMEVA and different companies. Functional Responsibilities: Following the state of reimbursement during process of payment, took part in selection of personal under my charge and assure training of person chosen for that charge, in order to develop the position according to company’s necessities and develop their own profiles. Management and follow up tracking customers legal claims with legal international legal department. Show less I had led baggage and special business in the company in order to improve our quality index. I design procedural models and flow diagram in order to refine it and make it effective. Functional Responsibilities: Analyze info and behaviors in order to determine action plans, in order to improve the monthly regional analytics of the assistance department and assistance coordinator performance. Handle Customer’s complains when passenger was not satisfied with service and offering different alternatives of assistance. Show less

  • Reimbursement Supervisor

    Nov 2018 - Aug 2019

  • Assistance Supervisor

    Mar 2014 - Nov 2018

  • Assistance Coordinator

    Jan 2013 - Mar 2014
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  AXA Partners

  Aug 2019 - now

  Travel Assistance Manager