Javier Flórez

Javier Flórez

Reading Comprenhension Teacher

Followers of Javier Flórez1000 followers
location of Javier FlórezZipaquirá, Cundinamarca, Colombia

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  • Timeline

  • About me

    Travel Assistance Manager en AXA Partners

  • Education

    • Universidad Nacional de Colombia

      -
      Licentiate degree Phylology And Languages - English
    • Universidad Sergio Arboleda

      2017 - 2017
      Certificate in negotiation and relational intelligence. BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
  • Experience

    • CREARED - PreUniversitario y PreIcfes

      Aug 2006 - Apr 2011
      Reading Comprenhension Teacher

      Teach Reading Comprehension and Textual Analysis.

    • Teleperformance

      May 2011 - Jun 2012
      Bilingual Agent

      Customer Care for SPRINT postpaid - 3rd carrier at mobile service in United States

    • ASSIST CARD

      Jan 2013 - Aug 2019

      Design career plan of Reimbursement Coordinators, manage reimbursement from different countries across Latin America and Caribbean including Peru, Paraguay, Panama, Bolivia and Colombia. Handle corporate communication with SURA, SEGUROS BOLIVAR, COOMEVA and different companies. Functional Responsibilities: Following the state of reimbursement during process of payment, took part in selection of personal under my charge and assure training of person chosen for that charge, in order to develop the position according to company’s necessities and develop their own profiles. Management and follow up tracking customers legal claims with legal international legal department. Show less I had led baggage and special business in the company in order to improve our quality index. I design procedural models and flow diagram in order to refine it and make it effective. Functional Responsibilities: Analyze info and behaviors in order to determine action plans, in order to improve the monthly regional analytics of the assistance department and assistance coordinator performance. Handle Customer’s complains when passenger was not satisfied with service and offering different alternatives of assistance. Show less

      • Reimbursement Supervisor

        Nov 2018 - Aug 2019
      • Assistance Supervisor

        Mar 2014 - Nov 2018
      • Assistance Coordinator

        Jan 2013 - Mar 2014
    • AXA Partners

      Aug 2019 - now
      Travel Assistance Manager
  • Licenses & Certifications