Danish Masroor

Experience

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  Civil Avaition Authority of Pakistan

  Jun 2016 - Aug 2016

  IT Support Trainee

  Provide Technical Assistance on System and hardware. Troubleshooting on applications software and CRM.

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  Sybrid Private Limited - A Lakson Group Company

  Jan 2019 - Oct 2020

  Technical Support Engineer

  • Troubleshooting of Network hardware/software/Configuration & Management of ONU/ONT Huawei, fiber to home • Remote Network and system support.• Knowledge of GPON services.• Technical Help desk Services.• Handling/Manage client queries.• Networking and Monitoring the network & log tasks on Huawei NMS.• Study new applications for network systems.• Determine network access across company.• Encourage creative solutions to network problems.• Train engineers on new network software. Show less

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  Connect Communications (Pvt) Ltd

  Nov 2019 - Jan 2021

  Technical Support Engineer

  • Troubleshooting of Network hardware/software/Configuration.• Remote Network and system support.• Knowledge of GPON services.• Maintain communication Networks, monitor network performance and resolve any technical issues.• Handling/Manage client queries.• Networking and Monitoring the network & log tasks on NMS solar wind, SNMP tools.• Collaborate with colleagues on the improvement of network infrastructure in order to increase quality.• Study new applications for network systems.• Determine network access across company.• Increase reliability of networks.• Encourage creative solutions to network problems.• Install and configured network devices like Huawei, Cisco, Juniper and Mikrotik. Show less

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  Universal Cables Industries Ltd Pakistan

  Nov 2020 - May 2021

  Information Technology System Administrator

  • Troubleshooting of system related issue and network hardware/software/configurations.• All operating system installation (Windows 10, 8, 7)• Server operating system installation (windows server 2003, 2008 R2, 2012 R2, 2016)• All application software & driver installation.• Joining Windows XP, 7, 8, 10 Clients to a Domain.• Symantec and Kaspersky Antivirus Server & Client Agent.• Data recovery using different tools.• All Sharing Servers backup monthly.• All users system backup monthly.• Managing email, anti-spam and virus protection.• Wire & Wireless Network Configuration.• Network Share Permissions.• VMware 5.5.0 (Installation, Maintain & Update).• Weighbridge (Scale) Installation. All System Inventory & Update monthly.• Sub Store I.T related items in Oracle ERP Maintain.• Backup all servers.• Windows and System repairing.• RICOH MP 2501 with Network (Photo State Machine).• PABX Telephone Exchange (Tele Manager & PC Console).• CCTV Software Installation. Show less

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  Devrims

  Apr 2021 - now

  Associate Cloud Engineer

  • Help in migrating architecture to Cloud. (WordPress, Woo-commerce, Opencart, Joomla, Magento &Customize PHP, Laravel ).• Resolve client incidents and requests in a timely and professional manner via effective investigation, triage and resolution of support request through Emails/Tickets/Chats.• Work within a global support team covering 24/7 cloud operations – effectively managing handoff from shift-to-shift for cloud infrastructure support issues.• Providing support to customers based on Amazon Web Services and Digital Ocean.• Cloud infrastructure management, maintenance and monitoring.• Marketing and Training customers on cloud computing and other IT products.• Integrated Zendesk API with Slack and slack with Digital Ocean API for ticketing and monitoring.• AWS Infrastructure deployment with caching and off-site backups.(EC2, VPC, S3, IAM)• Web administrations (Nginx,Php-fpm,Apache,Cache layers,Mysql & MariaDB)• Setup of monitoring tool sensu, Zabbix with Grafana.• Handling of SSL certificates and installation of Letsencrypt certificates.• Elastic search implementation and configuration.• Integration of CDN like cloudflare.• Database management and operations backup and restoration of database.• Application, Traffic and Server monitoring (Nagios).• GIT Integration.Skills:Ansible - Applications Troubleshooting - CMS Migrations - DNS Management - docker - Amazon Web Services (AWS) - LAMP - LEMP - LOMP - PHP - MySQL - Linux - Apache - Nginx Show less